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      Oracle

      Engaged Employer

      Oracle Technical Support Analyst reviews

      4.0

      56% would recommend to a friend

      (65 total reviews)

      Clay Magouyrk and Mike Sicilia

      Not enough data to show CEO approval

      63% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      3.9

      Career opportunities

      3.7

      Culture & values

      3.6

      Compensation and benefits

      3.4

      Work/Life balance

      3.4

      Senior management

      Technical Support Analyst employees have rated Oracle with 4.0 out of 5 stars, based on 65 company reviews on Glassdoor. This indicates that most Technical Support Analyst professionals have a good working experience there. Oracle is rated in line with the average (within 1 standard deviation) by Technical Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      65 reviews
      4.0
      Oct 10, 2025

      Good work life

      Technical support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work balance, scheduling was good, management was very friendly

      Cons

      Hard to move up the ladder, need to fight for pay raise

      5.0
      Jul 6, 2025

      Strong development opportunities

      Technical support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      In-depth technical knowledge: The role often requires deep dives into complex technical issues, fostering significant skill development in troubleshooting, analysis, and problem-solving. Training and resources: Oracle generally provides training, resources, and knowledge bases to help support analysts develop their expertise. Working with a global customer base: You'll interact with customers from various industries and regions, expanding your understanding of different business needs and technical environments. Collaboration with internal teams: Support analysts often collaborate with development, product management, and other internal teams to resolve complex issues and improve products.

      Cons

      Complex and critical issues: You'll often be dealing with high-priority issues that directly impact customer business operations, leading to pressure to resolve them quickly and accurately. On-call rotations: Many technical support roles at Oracle require on-call availability, which can impact work-life balance. Customer frustration: Dealing with frustrated customers can be emotionally taxing, especially when issues are complex or resolution is delayed. Process-driven environment: As a large company, Oracle can be very process-driven, which might sometimes feel bureaucratic or slow. Difficulty in Internal Mobility : While career progression is possible, But the internal transfers to different departments or roles can be challenging.

      Viewing 1 - 3 of 65 Reviews
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      Glassdoor has 66,204 Oracle reviews submitted anonymously by Oracle employees. Read employee reviews and ratings on Glassdoor to decide if Oracle is right for you.