Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Work from home set up is great!" ((in 66 reviews)); "Good pay and attentive to training" ((in 65 reviews)); "The benefits are great." ((in 47 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 45 reviews)); "The training was horrible and we learned Nothing!" ((in 32 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 13 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

1.0

Jun 11, 2026

Hybrid work options, but poor management and low pay

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Hybrid and WFH positions avaliable

Cons

Incompetent management from the team leads, quality assurance specialist to the operations managers. They show favoritism, they're unprofessional, they do nothing to assist in keeping team moral upbeat. When technical business related issues are brought to their attention they pretend to advocate for the analyst but nothing ever changes. Pay is minimal no competitive in today's market.

4.0

May 21, 2026

Great workplace but average pay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This was a really great workplace

Cons

The pay grade was average.

Percepta Response

4d

Thank you for sharing your feedback! We're so glad to hear you found Percepta to be a great place to work. Creating a positive employee experience is important to us, and it's wonderful to know that was reflected in your time here. We appreciate your contributions and wish you all the best in your future endeavors!

4.0

May 9, 2026

Great place

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Great managers and work duties.

Cons

No clear direction sometimes with new programs.

Percepta Response

1mo

Thank you for taking the time to share your experience. We’re so glad to hear you’re enjoying your role and feel supported by your managers. That makes a big difference day to day. We also appreciate you calling out the need for clearer direction with new programs. Feedback like this helps us continue to improve how we roll out and support new initiatives. Thanks again for being part of the team in Houston.

Viewing 1 - 3 of 973 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

T-Mobile

3.9★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Jobs at Percepta

Dealership Warranty Advocate

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Bilingual French Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Hybrid work options, but poor management and low pay

Great workplace but average pay

Great place

Top companies for "Compensation and Benefits" near you

Jobs at Percepta

Percepta reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Percepta reviews FAQs

Jobs at Percepta