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      PetSmart

      Engaged Employer

      PetSmart reviews

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      3.1

      37% would recommend to a friend

      (10,780 total reviews)
      avatar

      Ken Hicks

      25% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,780 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      5.0
      Feb 12, 2026

      Pretty Great Entry Level

      Store associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Chance to practice customer service skills -Opportunity to network and connect -Learn time management skills

      Cons

      -Might not be a good fit if your allergic to certain animals

      avatar
      PetSmart Response
      1mo
      We're happy to hear you enjoy working at PetSmart and are happy you're part of our team! Thanks for taking the time to review.
      4.0
      Apr 25, 2017

      Good Job if You Have the Passion

      Sales associate/cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      -So many animals!! -Company is doing some pretty good things -Many options within the company--move up or change position -15% discount for employees -Lots of opportunities to learn more about animals

      Cons

      -Base pay is pretty low for all the sh*t you deal with (literally) -Work environment completely dependent on management and coworkers -Customers can be RUDE. -Have to see a lot of mistreated animals -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

      5.0
      Oct 21, 2015

      Best First Job

      Pet bather
      Recommend
      CEO approval
      Business Outlook

      Pros

      Taught me a good work ethic in a very supportive environment. This was my first job and I had been in team settings from participating in sports growing up but this was slightly different. It was a good transition. Co-workers were very friendly, upbeat, and we always helped each other. Management was also great! I loved working here. Only reason I quit was because I wanted to be a veterinarian and had an opportunity to work at a pet hospital. I miss my PetSmart family! Also, if you're looking for a career, this is a really good place. They were offering me a chance to go to the academy to learn to groom and I hadn't even been there a year. They have excellent growth opportunities and great benefits for full-time employees. They also genuinely care about all the pets and pet parents!

      Cons

      The only cons I have were some of the dogs were disobedient and it was hard to groom/bathe them without them injuring themselves or me. If you take a job in the grooming department, you must be able to lift dogs into the tub and have A LOT of patience!!! Being an animal lover probably wouldn't hurt either :)

      Viewing 1 - 3 of 10,780 Reviews
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      Glassdoor has 11,043 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.