Pros
Pilot is a great company to work for once you have proven yourself. If you are a hard worker and a good producer they will keep you busy whenever they have claims to give out. They will work with you and give you all of the tools you need to be successful in this industry but you HAVE to be willing to ASK for help as soon as you need it rather than waiting until it is too late. I have been working for Pilot for more than 10 years now and I only work for them. Every time that one of the other Cat companies call me I am already deployed for Pilot so I have to tell them no.
Cons
The industry has changed a lot over the last few years. A deployment used to be at least a couple of months but now, you are lucky if you are deployed for more than a month at a time. This is due to the areas being flooded with adjusters after a catastrophe. This, of course, effects the annual salary of the adjusters. Where an adjuster used to make 30-45k on a single storm and average more than 120k per year, now you can expect to make much less per storm and per year. This is not necessarily the fault of Pilot but rather the carriers they contract with are requesting a lot more adjusters than they actually need in an area because they want all of the claims handled in a shorter amount of time. I have to admit that this is better from a customer service stand point, but not better for the adjusters who are out there working.