Pros
Highly collaborative work environment. Members of the CX Organization are incredibly kind and motivated at all levels.
Cons
The ethics displayed to both clients and employees at Popmenu is absolutely disappointing. In an effort to cut costs, I was laid off by Popmenu while I was on maternity leave, just 3 days before my arrival back to work. As a first time mom of a 9 week old baby, I can personally attest that Popmenu’s actions and treatment of their employees is in direct contrast of their company core values. While these core values are taken seriously and demonstrated throughout the CX department, it is absolutely not displayed at the executive level. Additionally, clients are consistently mislead and lied to about the product’s capabilities and payment terms. Popmenu is unwilling to rightfully dissolve contracts when expectations are not met, and makes it the responsibility of the CX department to answer for the Sales Team’s unethical practices. This oftentimes puts small businesses, a client base they claim to deeply care about, in an incredibly difficult financial bind with no sympathy or remorse. Read more about this on the BBB. There are too many small businesses suffering at the hands of Popmenu.
