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Premium Retail Services

Part of Acosta Group

Engaged Employer

Premium Retail Services reviews

3.0

46% would recommend to a friend

(1,961 total reviews)
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Brian Wynne

42% approve of CEO

38% positive business outlook

Premium Retail Services has an employee rating of 3.0 out of 5 stars, based on 1,961 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Premium Retail Services employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Aug 13, 2016
Recommend
CEO approval
Business Outlook

Pros

There is absolutely NOTHING good about this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Cons

Having had many years working in retail and having worked for honest, ethical and amazing companies, this company is NOT!!!! I was horrified to learn how much Premium Retail Services LIE about everything, or perhaps it was just my immediate supervisor who lied on a constant basis and the worst of it, the lie's were so obvious! What an insult to my character, or any honest persons character, who works hard for a living. This company also pays peanuts - in addition, they do NOT pay mileage and they do NOT pay administration time and the hourly rate is laughable. I am surprised they haven't been sued for not paying their employee's for administration time and all work that needs to be done ahead of time in order to do the job t hey were assigned - not to mention, time and travel spent on the road. Do not expect to be paid for any of that, at any time, Premium has found a way around it so to not pay anyone for administration time, travel time, etc. They will harass you - belittle you - to the point of disbelief. When you call them out on it - they have an excuse such as, I didn't mean it like that. SHOCKING!!!! I have never in my entire life dealt with a company like this and I thank God in all the years I've worked that all other companies were kind and respectful in every single aspect of the word, this company (Premium) should feel ashamed. Taking advantage of other human beings is this company's Moto! How truly sad! My advice to others - do not be deceived by this company!!! So happy I caught on to this company's antic's quickly, they will destroy your understanding of what working for a GOOD company is all about! I am leaving this company as quick as I started.

1.0
Jun 12, 2015

Bad Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

One of the only pros to this company is that they have kept their insurance benefits competitive. They offer multiple choices and the prices are reasonable in comparison to their rate of pay for employees.

Cons

Too many levels management. No clear cut organizational flow. I worked there for almost a year before I was ever told how some people worked into the management levels. Advancements are based on who you know not what you know. Management has very poor people skills. They think that part time people are expected to work full time hours. Pay is in 15 minute increments and work 28 minutes get paid for 15.

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Premium Retail Services Response
11y
Thanks for your feedback and your advice.
1.0
Jul 3, 2015
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, great people to work with in the stores I serviced.

Cons

Where do I begin?? At first I enjoyed working for Premium until they appointed a new Supervisor. The only time I heard from her was when something was wrong, no positive re-enforcement what so ever. I have done jobs that require two people by myself, Roko displays that were just put in the stores. These displays weight over 200 lbs. This was to be a team project and no one ever should up. Since I have a good working relationship with the store I had two employees help. Also had to do 16ft and 20ft reset by myself, because no ever showed up worked from 7:00am in the morning until 9:00p and had to return the next day to finish. I had to fix projects done by other employees. Again no THANK YOU. The store was complaining about the employee who did the set, no name tag was worn and not adhering to the dress code. Walking around like he was lost. I fixed right away even though it was not on my schedule. I wanted the store to have a positive experience with Premium. I went out of my way to make Premium look good. I have also worked overtime to get things done, because they were short on employees. This last week my mother fell and broke her hip and then had a stroke during surgery. I missed some jobs that needed to be done. I was so distraught , sent an email, said something I should of, but all my Supervisor was worried about was getting the jobs done and all I got was thank you for your service and good luck. Would you want to work for a company that has no compassion for there employees?????? I have been with Premium for over two years and have seen many employees quit and of course I picked up the work. Traveling 20 to 30 miles one way, no drive time or mileage. I told one of the employees who I have helped many times that I was terminated and he said he will be leaving too as he has the same complaints. He also tried to get ahold of the Supervisor and she never called back, so he called me. Informed the stores that I have visited over the years of the situation and I was told that I was the best rep they had and asked if I was interested in working for them. That made me feel good. Do yourself a favor and do not even waste you time in appling as they do not care about there employees, no matter how good you are. One more thing I do not need to work, I choose to, because I enjoy merchandising.

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Premium Retail Services Response
10y
Good luck to you. We appreciate your work and do care greatly about our clients and our employees.
Viewing 1 - 3 of 1,961 Reviews

Glassdoor has 2,075 Premium Retail Services reviews submitted anonymously by Premium Retail Services employees. Read employee reviews and ratings on Glassdoor to decide if Premium Retail Services is right for you.