So many. This company treated me like cattle and all of my friends/family/peers who work in the same industry have all expressed shock at how the tutors are treated here. -First of all, the pay structure is bizarre -- you can either choose to work a certain # of hours and get that money given to you over time (so you end up getting paid like 1000 dollars a month and you get a 'bonus' whenever you surpass your hour quota) OR you can get paid as you work. Directors tend to prioritize those with quotas, so if you work hourly you get fewer students. So either make less than minimum wage for a couple of months or get paid less overall.
-the commuting is truly awful -- they pay for a zipcar/transportation, but there are often problems (I've had cars not be there when I show up, cars that someone pissed in, got charged for parking tickets that were issued days after I had returned the car). To be fair this isn't PP's fault, but it is something you very well may encounter in the day-to-day. They also don't pay for travel time and they often recruit from major cities, so the average commute time is probably north of 90 minutes.
-they were dishonest about pay raises. In documents I was given by PP, they cited a pay raise for working x number of hours and having an average lesson summary turnaround time of 24 hours or less. I fulfilled these conditions but I was not given a pay raise at all. Also, they're shifting to an algorithm-based pay raise method which I'm sure is going to be super equitable lol.
- you do a lot of work for free. for example, you have to write a summary of the lesson within 24 hours of the lesson happening. They keep track of how much time it takes you, but they don't pay you for this. It's about 1-2 hours of unpaid labor a week, plus all the time you spend commuting. I've also had directors instruct me to charge a client for less time because the client was late by 30 minutes.
- They have a 24-hour response time policy, even on weekends. Plus, I've been chewed out for not responding in 24 hours (I had COVID) while directors have straight-up ghosted me for a week.
- You are paid about 25% of what the company makes per client. This sucks for obvious reasons, but also it creates this gap in your priorities and the client's expectations. I don't blame the parents for being pushy, especially since they're paying for so much, but as the tutor, you don't get paid for going above and beyond.
-Also they bungled their COVID response pretty bad. During the peak of delta/omicron, they required proof of testing for their holiday party (that the higher-ups and directors would be at) but didn't say squat to the tutors who were still going in person. It felt like I was literally expendable to them. I know that companies only care about their bottom line, but it's just kind of messed up how they treat you here. They hire a lot of young hopeful college grads so they can take advantage of them before they know better.