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Reynolds and Reynolds

Engaged Employer

Reynolds and Reynolds reviews

3.4

63% would recommend to a friend

(2,343 total reviews)
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Chris Walsh

80% approve of CEO

61% positive business outlook

Reynolds and Reynolds has an employee rating of 3.4 out of 5 stars, based on 2,343 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds and Reynolds employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
3.0
Feb 26, 2017

It all depends on what you are looking for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Insurance is very cheap ($10/bi-weekly paycheck for myself and children) as long as you do not get sick. The insurance will cover wellness visits, immunizations, etc. at full cost but if you get sick or have routine medications it can get pricey as the deductible to hit is quite high. Since neither I nor my son got sick very often it was worth it, but for others...it just depends. You cannot smoke at Reynolds & Reynolds (more on the irony later) which drives down the cost. -401(k): Up to 6% match was FANTASTIC! I do not know of many companies that will match dollar for dollar to this extent anymore. When I began at Reynolds & Reynolds, they used Fidelity Investments (well known, reputable) for their retirement plan and had many options. By the time I left, they were using Empower Retirement (and had changed 1 other time in between) and the options were not as good nor as many. The mutual funds available are not bad but they were better when I started. If you work for Reynolds & Reynolds definitely take advantage of the matching option. -Workout facility onsite: The gym at Reynolds & Reynolds is just about as good as you would get at any pay-to-use facility. With an hour lunch break you can take aerobic classes, lift weights, utilize cardio equipment, or go outside and play basketball/volleyball/jog. There is nothing bad about this benefit. -Dining Facility: If you don't like to pack your lunch you can eat in the cafeteria. The food is pretty good for the price and the cost comes out of your check pre-tax and provides great networking opportunities. -Great place for young professionals to gain real-world experience. Reynolds & Reynolds will hire almost anyone with a college degree (more on this item later). If you have a bachelor's degree in truly any subject they can find a place for you. -Associates are really nice and easy to work with. The majority of the work-force at Reynolds & Reynolds are entry level (like almost any company). The people at this level in every department are wonderful to work with. In my time at Reynolds & Reynolds I witnessed very few situations of workplace tension between associates (associates-management different story...more later). If you work for Reynolds & Reynolds you will work with great coworkers who are probably also just starting out in their careers and you can make longtime friends and have a plethora of people to lean on for assistance/guidance. -Lower management does care. Reynolds & Reynolds is "headquartered" in Dayton but almost all of the senior management is in Houston. Of the 7 (yes, there are that many) levels between myself and the Chairman, only 2 were in Dayton. The lower management in my department was great. They were always willing to help out where they could and as long as you were willing to learn, they were willing to teach. They created a very warm, family-type environment in my department. Anytime there was a wedding, childbirth there would be a small celebration, and a thoughtful sympathy card for any loss of family. Reynolds & Reynolds would not be able to survive without these individuals. -Social functions are the best-around. Reynolds & Reynolds associates have the opportunity to participate in cornhole tournaments, softball/volleyball/soccer/card game/ bowling leagues, Battle of the Businesses (which they win almost every year). The Christmas party is great every year. There are too many social functions to list them all. If you are looking for something to do I can almost guarantee there is something going on at Reynolds each evening. If you are an aspiring alcoholic, Reynolds & Reynolds is the place for you. Every social function brings with it the opportunity to drink as much beer as you can consume (now or later...take some with you...no one checks IDs or inebriation levels before you drive off). There is always several large coolers filled with beer at every function (but don't you dare smoke). Overall, if you are looking for professional work experience Reynolds & Reynolds can provide that for you. They are well known in the Dayton-area and can add a boost to your professional resume.

Cons

-Great place for young professionals to gain real-world experience. Reynolds & Reynolds will hire almost anyone with a college degree (sound familiar?). In order to be hired at Reynolds & Reynolds you must pass a series of computer-based tests (math, logic, etc.). If you can score high enough you pretty much have the job, but the necessary score is quite high. While this ensures that everyone working at Reynolds & Reynolds has the potential for high-level aptitude, it does not guarantee 2 things: common sense or work ethic. Many of my coworkers came to work at Reynolds & Reynolds straight from their college graduation, often without so much as high school fast food experience. This too often created coworkers who did not know what work ethic is, creating a harder work environment for those who do, and leads to a high turnover rate among new associates. So if you are a prospective employee and have had significant work experience, Reynolds & Reynolds can use you. Just be prepared for who comes next, because they may be smart, but they'll likely be immature (both professionally and personally). -Pay Range: Reynolds & Reynolds relies on new associates as the backbone of the company, because they can be paid less. If you are a prospective employee, be aware...you will make less than the market average. If you have the fortune to move up significantly in the company you could make a good salary, but odds are good that you won't (more later). Reynolds & Reynolds has a series of internal "certifications" that are available to you as an opportunity to make more money. Each certification brings with it a $600/year salary increase and an additional $2,400/year if you pass 4 of them. However, you must score a 90 on the exam to pass, can only take it once per month, the material to study is vastly outdated, the questions are often misleading or worded poorly, and are never reviewed. At the time of my departure, only 1 person on my 20-person team had passed a single cert test. However, we received occasional e-mails from our VP reminding us that once we passed 4 we could afford a new car (more on him later). -Upward mobility is almost non-existent at Reynolds & Reynolds. As I alluded to earlier, there are 7 layers of management (but very few at each level, and almost all are in Houston). So since upper management almost never sees you in Dayton (more later) they won't know who you are, so you will likely not move up very high. For my 20 person team, there were 3 supervisors, and 1 manager. In order to move up to supervisor, a supervisor must leave or move up (most don't once they are promoted) and it must be within your current team (rarely are people promoted across departments...again...more later). It really is all about timing. If you happen to be the most senior on the team when a supervisor spot opens up, you have a high chance at promotion. However, if all the supervisors are only a year or 2 older than you, odds are good that they will not be leaving and you will not ever get a chance at a promotion. -Lateral mobility is almost non-existent as well. If during your time at Reynolds & Reynolds you work with people from other departments and determine that their department may be a better fit for you it is unlikely that you will be allowed to transfer. During my time at Reynolds & Reynolds, I requested a transfer to a specific different department 3 times. The department I wanted to transfer to was under a different VP than my current department so it had to go through the proper channels. Despite being signed off on each time by the requesting department, my VP blocked it each time. There was never an explanation given, not even a chance to discuss it (more on this VP later). So if you get hired on at Reynolds & Reynolds talk to anyone you know there first, because wherever you land, is going to be your permanent home. -Upper management (Houston) is out of touch with the regular associates. The best example I can give is about the VP of my department. In the 3.5 years I worked for Reynolds & Reynolds I spoke to the man 1 time, exactly 1 week before I left the company. I was in the restroom and he came up and asked me how my day was going (all while trying to relieve myself) and how long I had been with Reynolds & Reynolds. I responded that I was great since I put in my notice a week ago, but that I was glad that he knew who I was considering I had been denied a transfer by him 3 times and was a main factor in my departure. Upper management comes to town only 1 or 2 times a year, so they never really get to know what is going on at the Associate level. Yet, they create new plans and send the directives down to lower management to implement with no real firm implementation plan. This leaves the associates frustrated on how to do their jobs, and lower management stuck having to toe the company line and answer questions they don't know the answer to. The only time the Chairman (Bob) comes to town is the company birthday party, where he will tell the same story he did last year about how the tradition started with a barbecue picnic and someone told him to get up and say a few words (I think I have the story memorized after just 4 rounds of it). Bob will also regale you with his yearly stories of how the liberals are ruining the country, and how his $6 million in donations won the election for Donald Trump. -Redundancy for redundancy's sake reigns supreme. When completing any task at Reynolds & Reynolds, documentation is everything. So much so that it is required numerous times. You must first document within your department's software what you did, who you spoke to, and how you will follow-up. Then you must fill-out a checklist, initialing and dating each step that you completed, print it out, and file it appropriately for 6 months after completion for internal auditing purposes as a hardcopy (just in case). Following that you must then document on another software program how long that task took you to complete. 1 task=3 levels of documentation. -Alcohol consumption at social functions will one day lead to Reynolds & Reynolds getting sued. If you like to drink Reynolds & Reynolds is great. They will have as much alcohol as you can drink or take home with you at every single function. What is ironic is that at a company where you cannot smoke (they random drug-test monthly) or have non-diet soda, you can consume as much regular beer as you can guzzle down. There is no one who checks IDs (there are always interns at Reynolds & Reynolds under 21), or to make sure that people are sober enough to drive. I really hope nobody ever gets killed because a Reynolds & Reynolds employee had too much at a social function (and there are many who get their fill each time) and got in their car to drive home. -Diversity is a four-letter word at Reynolds & Reynolds. If you are not white, you are not welcome. In my 60 member department, there were 2 that were not white, and that's on par with all other departments. There are TVs throughout the buildings, but the only available viewing options are Fox News or a blank screen (this includes in the gym, because political news always gets me motivated to pump iron). If you have an alternative view point or ideology, you will keep it to yourself, or else be told this is not the best opportunity for you.

1.0
Mar 4, 2015
Recommend
CEO approval
Business Outlook

Pros

On average you will work 30% longer and 30% harder for 30% under the industry standard salary for your labor. If you take nothing else from this review remember that simple fact. It is the centerpiece of every internal gripe session within the Reynolds work environment. Now, there are quite a few superficial pros. Yet underneath their thin veneer are the harsh realities they attempt to obfuscate. The Dayton facilities are a gorgeous memorial to the old Reynolds before Brockman's policy of profiteering took over. These days the on-site gym, cafeteria, health clinic, and convenience center all feel like a vestigial remnant of better days long since past. Why you ask? Well, like most people I can bring my own lunch. So why not pay me more money to buy bread? I have a family physician. Why not provide real health benefits instead of the current legally mandated bear minimum "coverage" with every doctor out of network and only 6 sick days 4 of which require doctor's notes? And speaking of benefits shall we discuss the lackluster leave package and the much lauded 6% matching 401K? No vacation the first year and only 10 days for your first five years is a clear statement from leadership: you live to work. As for the matching 401K plan that kicks in after two years it behooves any thinking worker to consider the reality that should he/she take a new job making even 10% more he/she could effectively match their own 401K up to that level and still have some left over. Besides, most employers match up to 5% anyway, so why should I let fear of loss distract me from probable gain especially when that 10% figure usually ends up being much more (about 33% more in my case)? Lastly, the people are generally pleasant although quite subdued, seemingly servile even, and the fear of leadership is both real and excessive even for a Walmart of the white collar world corporation such as Reynolds and Reynolds.

Cons

Bob Brockman. Nobody wants to say it, at least not publicly, but it's true. Let's begin with a short history lesson. This company went from private to public and then back to private again in 2006. And so began what would one day be described by me as the Third Reych. Backed by New York bankers (Goldman Sachs/Vista Equity Partners) Brockman had executed a well publicized hostile takeover of Reynolds. He assumed an authoritarian role over the company and began firing people left and right, cutting salaries/benefits drastically, crafting convoluted customer contracts designed to discretely, but legally extract more money from them, and firing/suing anyone who stood in his way. It got so bad that in 2009 Glassdoor.com rated this company the third worst employer in the United States of America. Since then all of the ReyRey propagandists or "digital reputation management specialists" (decent writers, better softball players) are "encouraged," take that as you will, to write positive reviews on this site to ensure it never makes that list again. In this respect they have been moderately successful, but by most accounts things are worse than ever. Although his top cronies will forever swear allegiance you may be surprised to hear there are lowly laborers who remain loyal and loudly so. But, from what I see it is only because they remember the ODJFS bread lines back in 2008 and are grateful just not to be dead even if they aren't really living either. I suppose that is Brockman's wage philosophy: keep workers fed enough to not revolt (leave) and to work, but never so much that they sate their hunger pains and start doing some real thinking (why are my wages/benefits/work environment so lacking?). Enough history! Aren't I being unfair? After all, 2008 was bad for all of us including Brockman, right? Perhaps in the sense that I think it delayed the end game of his banker backed corporate raid of a once great company. I mean the guy cashed in on everything from employee pension funds to Reynold's reputation itself. His failed bid to sell the company back in 2012 only made things worse for employees and customers alike. Salaries and benefits continued to get cut, remain stagnant, all the while prices increased along with customer dissatisfaction and you better believe you will hear about it especially if you are in sales. The money siphoned off from employees/customers has been used to purchase high quality products from more creative companies we couldn't possibly build ourselves, such as Add on Auto and Docupad. All this time Brockman has been getting richer as we get poorer. After all, and this is important to understand, the money is there. Reynolds and Reynolds is an incredibly profitable company, just beautiful on paper, but very little of that money finds itself in employees accounts no matter how hard they work. They should put a big sign over the entrance "ARBEIT MACHT SIE GELD" (work makes you money). Most the sales people I knew worked at least 50 hours a week, usually more, and their stress/caffeine levels were in the stratosphere. Turnover was atrocious while many more ended up working themselves into physical/mental exhaustion only to end up being treated like Boxer from Animal Farm. Yet, few ever really seemed to make any money and most of us agreed we didn't want to think where we would be without our spouse's income especially if we had children. The proverbial army of recent graduates ReyRey hires don't care about the future, they are living college life 2.0 with three roommates, cheap food, and weekend parties so they don't care about a real living wage, heck, they may not even know the difference yet. And the ranks are always being refilled by young, unseasoned, and desperate individuals. Indeed, your experience with the hiring process will end up being a perfect microcosm for your entire Reynold's career. And speaking of tedious, invasive, and unrewarding procedures... How about day to day life in the Reych? Oppressive micromanagement at the expense of your pocketbook, productivity, and sanity. Everything is tracked, everything is watched, everything is catalogued, everything is scrutinized. Like any authoritarian personality Brockman trusts no one, so surveillance is a constant companion. The sheer amount of records, reports, and paperwork you must generate to satisfy his insecure need to watch and control everything is staggering. Management is his inept, impotent mouthpiece. Morale is in the toilet. Nobody feels secure. Everybody talks about escape. Some said the front was nearing us but I wasn't going to wait around for the buyout liberation. I followed orders, clicked my heels, outwardly celebrated the Brockman cult of personality, showed up to Pitstop propaganda rallies, saluted/clapped, participated in the 2 minute hates against ADP/CDK, earned a promotion, and used it to get heck out.

4.0
Oct 18, 2018

Great Place to Grow

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The facilities are beautiful and have all kinds of amenities: gym, dining facility, credit union, health center, convenience store. Work/life balance is really good in most departments. Work tends to stay in the office. Training is very thorough and continuous. There are a lot of opportunities to take classes relative to job skills for any position. Products are extremely good. The company invests in improvement. The people are very talented, and it is a very warm environment. Many people here engage in social activities: sport leagues, card clubs, or other work-sponsored social events. My experience has been the company is very flexible with adjusting hours if you need a window off on a given day. 6% company match for 401(k).

Cons

The pay is below the market average. On-site perks help offset, but this is a shock for many potential incoming associates. Health insurance is cheap, but the coverage is poor. There are not many health options. The office is not in a very attractive geographical place for young talent to move.

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Reynolds and Reynolds Response
7y
It’s great to get feedback like this from a Reynolds and Reynolds employee. We believe there’s always room for improvement and your input lets us know where to take action. Dayton has always been home and has a history of technology and innovation that aligns with ours. Thanks again for leaving a review! If you feel comfortable, please share this feedback with your supervisor.
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