Riot Games reviews

3.9

73% would recommend to a friend

(1,040 total reviews)
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Dylan Jadeja

64% approve of CEO

51% positive business outlook

Riot Games has an employee rating of 3.9 out of 5 stars, based on 1,040 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Riot Games employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

1K reviews
4.0
Aug 19, 2020
Recommend
CEO approval
Business Outlook

Pros

- Some of the most caring and thoughtful, passionate and skilled people I've ever worked with - Riot is built around a heavy focus on its people, it really cares about their comfort and does a lot to try to be a great working environment. (a lot of that isn't accessible during COVID-19, but the spirit is there. - Has made significant strides in addressing press-reported D&I challenges, but has more to do (as does everyone) - Really great products in League of Legends and VALORANT; some true world-class expertise. - If you're at Riot, you want to be on a game team: League of Legends, VALORANT, even Legends of Runeterra. Wild Rift is more painful potentially... IP/Creative is probably good too. You really want to heavily avoid anything relating to the central teams or "publishing". - This company has incredible potential, but see the cons section below as to why it's a problem

Cons

Riot is truly a place that struggles because it scaled too quickly and never figured out its leadership layer correctly. So, all the successes of the company are found in the part of the company that is valuable: GAMES. The current CEO, Nicolo is a good person, who ultimately cares a lot about the company and the employees, but doesn't have what it takes to lead. It's just a sad reality. He doesn't know how to create games (he never has done this), he doesn't know how to hold his publishing team accountable (he built it, it's pretty much all he's done in his career and so he doesn't know how truly terrible it is), he doesn't know how to prioritize or focus (his approach is always the biggest bets, not necessarily the smartest bets and he's been unwilling to change anything materially--it sounds big at first, but it ends in status quo), he doesn't know how to delegate (he holds his decisions close to himself and doesn't even delegate to his leadership team). He doesn't know how to set strategy (he just talks big talks about things that have nothing to do with the historic success of the company and are not even necessarily valuable moves--I'm being vague for Glassdoor... but basically distractions). He's also not your inspiration type leader either--that's ok. but he's very low empathy and pretty arrogant, which makes him gaffe-prone. Under his leadership he has further eroded accountability and has not furthered "rewards" for "risk"--people internally ask themselves "why should I bust-ass for Riot? why don't I just go somewhere else to gain more upside or grow?". Now, the truth of this is: this really mostly matters if you're director level up. If you're an incredible IC or Senior, that wants to make games and you've got a dream job on League, well then take it. It'll make you very happy, you should get paid well, and the game teams are legitimate. It matters for directors up because you're the ones who have to deal with this level of top-level incompetence. Riot refuses to get a handle on their social media and that blows up? Boom, you're now stuck in 1:1 with annoyed sometimes entitled employees. You drive impact and are successful? Well, too bad: there's no real growth for you, or maybe it's all going to be decided behind closed doors anyway. There are no plans to have growth, no true mentorship, no skip-level investment. You only advance when someone else leaves or by luck of the constant incompetent org shuffles. Of course, if you've got a great manager you're in great shape. But basically it's all local, be in a great situation, you're in great shape. This all feels like maybe it's getting better... but it's way too slow and poorly executed and just a failure of the top leadership team. They don't know how to empower or raise. They're mostly working hard and well meaning, but this is literally what happens when people are stretched into roles that they are not equipped to do and rise to their level of incompetence. And it's hurting the company--because the great talent is leaving. The thing is there is no true top-leadership team, it's just a collection of some mostly great leaders that don't have empowerment, it's just the Nicolo show. Here's the deal: - Game teams and R&D: The true magic of Riot. These work well. - Publishing: led by a truly bad leader who doesn't know what he's doing; no accountability. Ridiculously over-funded to the detriment of other parts of the company that need the resources--with not much to show for it (I know, Riot can do pretty awesome marketing, but that STARTS on the game team, or succeeds despite this organization because of a few heroes) - Central Tech/Riot GO/Central Platform: Really concerning implementation of an idea that could work, but because of bad tech choices, or leadership decisions and the way they are placed is a bit of a mess. Getting better, but concerning. - HR&Finance, etc.: Both hilariously over-funded and under-funded at the same time. These teams were historically dis-empowered at Riot and so have so much org/tech debt. They struggle to pay it off with their team staff sizes and meanwhile were over-funded historically, but mismanaged, so it's a weird game here. Also, company culture wants to ignore this stuff. It sucks. - IP/Creative: IP is important, but under-funded; focus should be on games, but is instead getting pulled into other things that are distractions. Can't mandate, always has to partner. Historically was a very weak team with struggling leadership, now doing significantly better.

2.0
Mar 15, 2017

Bro culture at its worst

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Amazing cafeteria and campus. You won't want to go home. - Open PTO policy. No need to feel bad about taking PTO for sick days! - There are some VERY good people here and you'll make lifelong friends. - There are many resources available to you if you're interested in learning. I've never known a company so focused on education!

Cons

I'm echoing everything else that has been said in other negative reviews. It's a sad and sobering fact that none of them are overly dramatic. This place is extremely toxic. - "Bro culture" and harassment run rampant and pervades leadership. You know those Uber stories going around recently? Riot is a half-step down from those experiences. Your clout and stability are directly proportional to the state of your abs (I'm only somewhat kidding about this). Leadership is filled with privileged men who do not recognize their own privilege and destructively wield their lack of awareness. - In order to be successful at Riot you have to do one of two things: 1) deal with an absurd amount of nonsense (this is the majority of Rioters) or 2) play the political game of backstabbing, befriending the right people, and focusing on presentation rather than results or expertise. Nepotism is your friend. It is incredible how many incompetent, unproven people have risen their ways through the ranks just from smooth talking and agreeing with the people around them. - Senior leadership is the layer of cancer that infects the rest of the company. More and more "mercenaries" are being hired who are looking to not do much and take a lot of credit. There's an obliviousness/naivety to these kinds of mercenaries from leadership (yet obvious to everyone else), and they're always surprised when one leaves the company for more money somewhere else. Some have stayed long-term since they've discovered there isn't a lot of hard work to be done. All they have to do is ask some "powerful questions" to cast the illusion that they're adding value. - As progressive as Riot is in its employee policies, HR remains the same as every other company out there. They will not help you. They will only help the company. Do not bother bringing to their attention the problems you've experienced; they'll just run you around conducting interviews and not actually address the issue, especially if you have a grievance towards one specific person and that person has a powerful manager. - Practicing what you preach is not followed at Riot. Leadership loves to say that it's on you to call out bad people, experiences, people who are "misaligned", etc, but god forbid you challenge a leader when they're being hypocritical or doing a bad job. Your career at Riot will end if you rock the boat, even when it's clearly coming from a good place (like being player-focused). If you're perceived as "complaining" about an issue, you're done (doubly so if you're a woman). Leadership is void of empathy and loves to spin everything so that you're part of the problem when you bring something up. Phrases like, "Why don't you do something about it?" "Is this the appropriate way to bring it up?" are thrown at Rioters when they appropriately call out red flags, ignoring the facts that they have already taken the right steps or them calling it out IS doing something because they don't realistically have the power to affect it. This also relates to the privilege part I wrote out above: leadership sings about merit and disregards any real struggles people have when the odds are stacked against them. They fail to recognize that people don't "rise to the challenge" in their eyes because they have made it a hostile, unsafe environment to do so, or that issues like sexism make it impossible for people to tackle problems. - "Misaligned" is a word thrown around by leadership to easily fire people, which really just translates to: "They hurt my fragile ego and I have more power than them so I'll abuse it right now." - Diversity is not taken seriously. There is a diversity initiative, but the truth is leadership is not empathetic of diversity and doesn't fully internalize the positives of hiring minorities. They fall into the misguided attitudes of, "More minorities should just apply" without, again, recognizing that maybe minorities don't want to for good reason. - If you're a woman who is looking to succeed, you're expected to act like a type-A man yet you cannot be TOO loud. The line is extremely fuzzy, so it's easier to err on the side of a female "yes man." It was commonplace to find that feedback included gender-based slurs for women, but not for men. - An open feedback culture is encouraged but you cannot give negative feedback to certain people or you will be shown the door. They will ignore the fact that the negative feedback you give is actually constructive and intending to improve the company, but you will be painted as a negative person yourself. It's a very simple, easy defense tactic from higher-ups, and it's employed frequently. Fragile egos, again. Witch hunts are common. Prepare to be called "difficult to work with" if you give constructive feedback to the wrong people. - It takes forever to get anything done. Trust is not widely available and there are too many stakeholders at any given point, so don't expect to come out of this job with a resume with tangible deliverables. - You'll be brainwashed to ignore all of these issues. If you can give into that, I envy you to a small degree.

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Riot Games Response
9y
Hey there, I sincerely appreciate you taking the time to share your thoughts. I lead Diversity and Inclusion at Riot and I’m also part of a new team that shapes and reinforces our company culture. What you experienced deeply concerns me, and I would love to know how I can help address the problems you’ve raised as they’re antithetical to the environment we try to build. With your help, we can tackle the right issues and create more positive experiences. If you’re comfortable reaching out, I want to make time to chat about your specific experiences so my team can understand better how we can improve. Please contact me anytime at selsabaawi@riotgames.com. Thanks, Soha El-Sabaawi
5.0
Dec 14, 2014

Strong on Culture and Teamwork. Finding its Way as it Matures

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I'm not sure how to break this down into a simple list of pros and cons. Everything about Riot is dual-edged and requires consistent grounding to maintain realistic perspectives. If I could summarize, Rioters are given great power. "And with great power comes great responsibility." Riot believes in its cultural manifesto. Culture drives everything, but it's not as simple as reading and consenting to the manifesto. Riot culture is a mirror through which Rioters reflect on whether we're winning or losing both as a company and as individuals, and it requires ongoing introspection even after years of working here. Riot has lots of perks. Free meals, parties, international trips, lots of swag, relaxed work environment, flexible hours, unlimited PTO, time allotted to play games, playfund (they will pay for you to buy games), etc. Riot takes good care of its employees and strives to create a work environment that is fun and challenging. Many on the outside accidentally mistake this for culture. It isn't. Culture is the set of shared values we can agree upon as being important to us and describing who we aspire to be. During the interview process, candidates are screened not only on their raw qualifications (what have they accomplished, can they perform the job function), but on whether they demonstrate clear alignment with Riot's cultural values. Yearly 360-Reviews break feedback down into categories aligned with the cultural manifesto. A large portion of Riot's senior leadership is focused on how to make sure Riot's culture remains intact as the organization continues to grow globally. This has some interesting manifestations as it comes to hiring and career growth. - Culture is prized more than raw technical ability in a hire. A candidate may be intellectually brilliant or driven, but will not make it through if they seem to lack humility or a default orientation toward succeeding as a team versus as an individual. I have witnessed any number of amazing engineers either be passed over as a hire or leave the company because at the end of the day they valued building awesome technology more than they valued how that technology was creating better experiences for the player. This is neither a pro nor a con, but it is a reality that potential Rioters should understand and keep in mind. - Promotion and career progression are disconnected from how "hard" one works, who they know, or one's particular work quality (unless that quality is sub-par). It's mostly a function of one's demonstrated ability to force-multiply; to help their team or other teams to accomplish more and to drive new ways to approaching problems. "Senior" individuals are not looked at as merely having greater expertise than their peers or having higher throughput. They're primarily viewed as people who are able to create an environment or atmosphere that removes obstacles and makes their peers feel empowered. Thus, longevity or delivery on mere quantity of features doesn't play well for advancement. - Everything is done as part of a team. Lone-wolves, no matter how brilliant, will not succeed long term. Individual contributors are not highly valued unless they are also helping to level up the rest of their peers. Individual quantity, throughput, or flashes of brilliance don't really make up for failure in this regard. - Internal advancement to senior leadership is primarily achieved through challenging convention - championing some new idea or problem space - and being able to rally a team around it. Waiting for a new department to have an open leadership slot is not very effective. Most senior leaders I've observed that weren't external hires were folks who identified a problem space they cared about passionately, were able to rally others around around it, and ended up proposing and creating the team/department from wholecloth. - Management will generally not tell you what to do. This is good for the type of people Riot wants to attract, not so good for those who are fundamentally task-oriented. Leaders at Riot want to clarify goals and expectations, but unless you're an associate level, they don't want to tell you what to do or how to do it. They generally expect that Rioters are capable of thinking for themselves and understand when to reach out to their teammates or leaders for alignment or help. But individual Rioters are expected to own this themselves and figure out what needs to be done. This can be empowering much of the time, but also frustrating when a Rioter lacks clarity and doesn't understand how to seek it. Lastly, on the positive side, Riot's culture of open feedback has created an environment where everything mentioned in this review (both in pros here and the cons below) can be (and are regularly) discussed openly. Riot isn't a perfect organization - it's made of human beings after all - but it is an organization that craves feedback and opportunities to learn how to be better all the time.

Cons

Same with the pros above, I don't consider these purely negative, but they do present some challenges. Most of these center on how Rioters communicate effectively as the scale of the company increases. - Hiring feels SLOW. The need to maintain Riot culture in addition to finding highly qualified candidates can make it feel like you're constantly searching for a unicorn. It's super important to find cultural fits. But if your team needs to hire 5 people to succeed, get ready to feel like you're short on resources for the next year. - Immature communication channels. Riot is gradually figuring out how to manage team interactions as the company grows across multiple offices, but this can often be painful. There is still some startup mentality where people think they can just call folks into a room/meeting and everyone will be on the same page. This can sometimes lead to a sense that you need to be "in the room" in order to have your opinion matter. - Too many recurring meetings. As Riot grows and it becomes harder to have casual face-to-face conversations with all stakeholders, lots of folks try to schedule meetings as a replacement. These drain the productive juices out of many participants. Be prepared to push back on any meeting invite that doesn't have a set, clear agenda. They will try to take over your calendar. - Weak meeting facilitation. Riot prides itself on being a flat organization. Bosses don't dominate the discussion and all Rioters are encouraged to participate. Riot tries to create a meritocratic environment for surfacing ideas in meetings, where anyone is encouraged to speak up at any time. But without strong facilitation, this often leads to people who are willing to interrupt or those whose style is to "think out loud" to be the majority of the voice that gets heard. This has led to an impression among many that when it comes to getting your vision across at Riot, only alpha personalities are valued. This is an unfortunate (and inaccurate) perception, but it's not helped by lack of strong facilitation during meetings. Riot needs to learn stronger facilitation techniques in order to maintain meritocratic interactions without accidentally promoting a culture that values "waiting to talk" over listening. Be prepared to exercise patience here. - Side-effects of a strong culture of ownership. Usually this is a great thing, as it encourages teams to take responsibility for what they create end-to-end without pointing fingers when they assumed another team would handle something for them. But a side effect one will notice over time is that some teams come to believe they own an entire type of problem space for the company and can become territorial when other teams start to tread in their domain. This is something management seems sort of aware of and is gradually dealing with over time, but it can be a pain point. People who excel at inter-team collaboration and relationship building will be most effective under these circumstances. - Individual Rioters are responsible for maintaining their own work/life balance. This is a positive in principle, but I think the company could do more to arm new Rioters with some practical tools & techniques. Nobody makes you stay late or work weekends, but it's very easy to fall into doing that at Riot if you don't make a conscious effort to stay on top of it.

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