SCRAM Systems Customer Service Representative CSR reviews

1.3

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(5 total reviews)
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Chris Linthwaite

Not enough data to show CEO approval

Reviews by job title

5 reviews
1.0
Aug 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home is nice

Cons

I spend my day defending poorly designed products, products which are getting worse with time and not better.

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SCRAM Systems Response
9mo
Thank you for sharing your perspective. At SCRAM, product quality and innovation remain top priorities, and our team is committed to delivering reliable, high-performing solutions for our customers. With more than 100 million days of client monitoring, SCRAM has earned its reputation as the most trusted name in the industry. Acquisitions help us expand our mission to use advanced technology and world-class service to change lives and make communities safer. We approach every day with a mindset of continuous improvement, knowing that true progress is never finished.
2.0
Jun 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home, flexible hours and little oversight

Cons

Dealing with angry customers and product quality issues

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SCRAM Systems Response
11mo
Thank you for sharing your concerns. We take all concerns seriously and are committed to addressing them to ensure a positive experience for all employees.
1.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible hours

Cons

High stress job and lots of angry customers

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SCRAM Systems Response
11mo
We're sorry that your experience at SCRAM did not meet your expectations. Your feedback helps us identify areas for improvement, and we're committed to making necessary changes to enhance the employee experience.
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