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Samsung Electronics America

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Samsung Electronics America reviews

2.9

33% would recommend to a friend

(1,433 total reviews)
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KS Choi

26% approve of CEO

27% positive business outlook

Samsung Electronics America has an employee rating of 2.9 out of 5 stars, based on 1,433 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Samsung Electronics America employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Aug 24, 2015

Know The Real Pros & Cons of Working at Samsung

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You're working for one of the most valued and followed brands in the world right now. That leverage alone can take you far, and keep you here for longer than anyone else would be willing to put up with. The diverse roles and job functions you have to perform are only going to serve you well when you leave. You can negotiate a pretty decent compensation package, and they are generous when it comes to healthcare.

Cons

The culture is difficult. Everyone says it when you interview-so believe them. No matter your job, consider it a thankless one. Lots and lots of overlap between departments leads to a lot of confusion about roles and responsibilities and ways of working. This makes your job infinitely harder. There is a significant lack of top down executive support; mentoring, leadership, and collaboration in this company. Korean HQ overrides everything-so be prepared to have something voted down in the 9th hour that you spent 9 months working on because it's a best practice that will move the company forward. YOu'll likely be forced to take 3 steps back. Most of your colleagues put on a happy face, but they are miserable and you will all talk about it every day until each one of you finally starts looking for jobs. They do not promote well from within, and have a bad habit of hiring junior colleagues externally, but giving them titles they aren't prepared enough or experienced enough for. Management style in this building needs a reset and a lot of education on how to empower and support employees. We re-org for the sake of re-org and it's incredibly detrimental to every client, agency, vendor and retailer business relationship you rely on to do your job effectively.

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Samsung Electronics America Response
10y
Thank you for your review. Please know that we appreciate each employee's effort in making Samsung a success. Your feedback will be shared with our leadership team.
1.0
Jul 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Good products and medical benefits

Cons

Worst company I have EVER worked for in my 20 year career! Do not dismiss the common themes in the CONS section from other reviews. I have never worked in such a NEGATIVE environment before. Most people are miserable and hate their leadership. In a six month timeframe I saw more people cry on the job than I had in my entire career! The Koreans micromanage everything and will never be satisfied. They constantly have knee jerk reactions based mostly on a lack of understanding which then causes many to waste their time answering useless questions and preparing useless reports to explain instead of doing your job. There is very little regard for work/life balance. It is more important to be seen at 7 or 8pm at night rather than effectively managing your time throughout the day so you can leave at a respectable hour. Plus leaders have poor time management skills and lack respect for your own schedule and calendar. Employees & leaders are constantly having to reschedule meetings last minute or skip them altogether (including candidate interviews) because it is either frowned upon to leave their current meeting or most don’t respect your time or don’t care. Candidates interviewing for a job are often left to wait 30 – 45 minutes, or longer, past their scheduled interview and sometimes the manager is a no show all together. What kind of message does that send to a prospective employee? In 2014 nearly 90% of the HR Business Partner team literally quit within a 6 week timeframe and yet no one at the C-Level ever thought to question HR leadership! Turnover within in HR is horrendous because there are two leaders who do what they are told, have little actual leadership skills, and don’t understand US laws. They literally blocked recruiters from moving forward with Asian candidates because headquarters in Korea told them not to hire any more Koreans or Asians. This is obviously an illegal practice here in the U.S., but not one HR leader even questioned the direction from Corporate HQ in Korea. Neither the company nor leadership cares to provide any development of their employees under a Director level. And they do not promote internal movement as evident of only 12% of positions filled by internal employees in 2014. This company requires followers, not people who are drivers or individuals who question how things have always been done in hopes of improving process or quality of service. The company overall, mostly driven by the Koreans, have an elitist attitude that everyone wants to work for Samsung. And they turn their back on good candidates who are from what they deem to be “lesser” companies or those considering a competitive offer from someone else. What they don’t understand is there are over a 1000 different companies in the U.S. that can be considered at the top in their respective fields and high performing employees can come from anywhere. I would not recommend this company to even my worst enemy! If there was an option to give zero stars or 1/2 star to Senior Management or overall rating I would.

1.0
May 10, 2020

Read Carefully Before Accepting

Recommend
CEO approval
Business Outlook

Pros

Good Salaries and Excellent Health Insurance

Cons

I worked at Samsung close to a year and was very happy that I do not any more! The general sentiment here is negative. Groups of people from the same country of origin work as a fraternity. Titles have no respect or relevant meanings. Try to change the status quo and you will be punished by the panicked and insecure management. Here, the word leadership is used very loosely without even knowing its principles. The environment is very toxic and the tasks are intense and repetitive in nature with no true career advancement. HR does not seem to care about any of the malpractices that many others seem to have spoken here on Glassdoor despite their responses suggesting contrary. Avoid joining Samsung Networks if you are smart: it will be a backwards step in your career.

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Glassdoor has 1,873 Samsung Electronics America reviews submitted anonymously by Samsung Electronics America employees. Read employee reviews and ratings on Glassdoor to decide if Samsung Electronics America is right for you.