Is SchoolsFirst Federal Credit Union a good company to work for?

SchoolsFirst Federal Credit Union has an overall rating of 3.6 out of 5, based on over 343 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 68% of employees would recommend working at SchoolsFirst Federal Credit Union to a friend and 70% have a positive outlook for the business. The best reviews about SchoolsFirst Federal Credit Union have been left by employees working as Member Service Representative II , MSR II and Member Service Representative .

Does SchoolsFirst Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, SchoolsFirst Federal Credit Union employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at SchoolsFirst Federal Credit Union. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at SchoolsFirst Federal Credit Union?

68% of SchoolsFirst Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SchoolsFirst Federal Credit Union 3.5 out of 5 for work life balance, 4.1 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at SchoolsFirst Federal Credit Union?

Member Service Representative (26) , MSR II (18) , Member Service Representative II (12) , Service Delivery Representative (12) , Manager (10) , Customer Service Representative (8) , MSR IV (7) , Business Analyst (6) , MSR I (5) , MSR III (4) , Member Service Representative III (4) , Analyst (3) , Assistant Manager (3) , MSR III (3) , Msr (3)

What are the pros of working at SchoolsFirst Federal Credit Union according to real employee reviews?

"The benefits are great and my teammates were good to work with." ((in 80 reviews)); "great values and culture in the company" ((in 26 reviews)); "People are great and so is the company" ((in 20 reviews)); "Great benefits great CEO." ((in 7 reviews)); "Our leadership is approachable, but are not seen as often as they used to be." ((in 6 reviews))

What are the cons of working at SchoolsFirst Federal Credit Union according to real employee reviews?

"Management is atrocious, sneaky, and old" ((in 16 reviews)); "Worked with a few employees and one manager but SchoolsFirst listens to employees so I didn’t work with them long." ((in 15 reviews)); "low pay and takes very long for a promotion" ((in 14 reviews)); "This created a divide among team members and led to decreased motivation and morale." ((in 10 reviews)); "Blatant favoritism for promotions" ((in 8 reviews))

What SchoolsFirst Federal Credit Union locations have received the highest employee ratings?

Santa Ana , Tustin , Sacramento , Irvine

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SchoolsFirst Federal Credit Union

SchoolsFirst Federal Credit Union reviews

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3.6

68% would recommend to a friend

(330 total reviews)

Bill Cheney

90% approve of CEO

70% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Compensation and benefits

4.1

Culture & values

3.5

Work/Life balance

3.4

Senior management

3.4

Career opportunities

SchoolsFirst Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 330 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SchoolsFirst Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

330 reviews

2.0

Jul 31, 2014

Too much incompetency and dirty politics in tech infrastructure management

Tech infrastructure

Recommend

CEO approval

Business Outlook

Pros

IT infrastructure department do not have any Pros that would out do the Cons including politics, mistreatment by management and favors to pet employees by management

Cons

Tech infrastructure has been full of dirty politics and power abuse by incompetent senior management. Few highest level executives have been recently asked to resign due to mismanagement of the some of the most visible and important projects. Uncontrolled dirty politics was so commonplace to an extent even the lower level tech employees were affected and we lost a several very talented employees .

SchoolsFirst Federal Credit Union Response

11y

We’re terribly sorry to hear this has been your experience at SchoolsFirst FCU. The happiness of our employees is of the utmost importance to us. The behavior you’re describing is not acceptable by our standards, so if you haven’t already, please contact human resources so we can address it appropriately. We have consistently found through our employee surveys that the vast majority enjoy our culture, feel they are appreciated, and have respect for our leadership team. In fact, satisfaction and engagement scores are higher than the average for overall “high performing” companies as well as U.S. financial services firms. We take the accusations you’re making seriously; please let us have the opportunity to properly investigate them.

2.0

May 24, 2015

Not a place to call home

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

When I worked here they tried to keep up the morale, and Mr. Hanley did a great job of that, very personable, extremely friendly. Best CEO I've ever met.

Cons

Managers plot against the reps, they cause dissension within team members, and there really isn't anywhere to advance to. My future was very limited here.

1.0

May 2, 2014

Politic is heavily played in this organization

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

This employer definitely offers great benefits and rates.

Cons

Senior employees tend to form cliques and back each other up to condone laziness. It used to emphasize only on customer service, but since its name change it has emphasize heavily on sales, sales, sales.

Viewing 1 - 3 of 330 Reviews

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Jobs at SchoolsFirst Federal Credit Union

Teller (Member Service Representative I)

Teller (Member Service Representative I)

Teller (Member Service Representative I)

Personal Banker (Member Service Representative III)

Personal Banker (Member Service Representative III)

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SchoolsFirst Federal Credit Union reviews

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Ratings by demographic groups

Reviews by job title

Too much incompetency and dirty politics in tech infrastructure management

Not a place to call home

Politic is heavily played in this organization

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