ScriptPro reviews about "hour"

long hours and long travel days

long hours, There is a lot of travel.

The biggest downside is that it's hard to find much satisfaction in your job. Everything you do you feel you're doing it so the family (Coughlins) lives a better life. The majority of the execs are family and the company does little to give back to the employees. You get tiny raises, no bonuses, you have to use PTO in minimum 4 hour chunks (better hope you get a cool boss so you don't have to waste it), and they even expect employees to provide their "services" outside of the work environment. They seriously have employees help them put up their Christmas decorations at their homes. Mike is friendly, but pass just about any of the others on campus and they pretty much don't even acknowledge you. If you accept a job here I would work really hard to negotiate your salary up. If you start low you'll take a long time to get where you deserve to be. You can make significantly less than a peer that even your boss knows isn't worth more, but they won't bump you up no matter how hard or well you work. There are plenty of great employees here, but it's hindered way too much by the family looking out for themselves and not the betterment of the company as a whole. They spend more time worrying about how a conference room is decorated (horribly, I might add) than how the majority of their employees are doing.

Hour Flexibility, fast paced learning

It's common knowledge, even in the higher ups, that there is no documentation or guidance in procedures for our teams. It's extremely frustrating that a new person has to "just know" or you'll learn the hard way in failing. Pay increase for promotion was a joke. We're short staffed but manager says we can't hire more team members.

Micromanages for EVERYTHING. You need permission to use the bathroom. Only 120 hours of PTO (Everything in one bucket). If you run out of PTO, you are forced to work including when you are sick or your child (ZERO WORK BALANCE). Management minors your screen every second. Management tells you when to take breaks and lunches. You need management approval to call the next department. Management listens to every phone conversations with your coworkers. SO MUCH WRONG WITH PRIVATE COMPANY. They are unable retain employees. People fly in and fly out of the company like flies. Lack of Benefits. Lack of incentive to excel.

Repetitive work, and aggravating clients

1. Insurance cost: Family Coverage is over 10,000.00 per year that comes out of your check. 2. Low Pay: Company is well below average pay in the Kansas City Market for 85% of the positions. Most departments are salary, and employees are expected to work more than 40 hours. Exception is a particular area that is still hourly and gets overtime easily approved. They're majority of the problem. This area is charged with researching, developing, and testing all hardware and software products before being released to new and existing customers. Due to lack of leadership, procedures, and non-technical people (they let the good ones walk), they spend resources (people and dollars) fixing issues that were supposedly tested before release. Each year, the company lays off quite a few employees because R & D is too high. This being the reason why. 3. Wrong people in leadership roles. Not sure what the requirements are to become one, but managing people is not one of them. Positive feedback, and talking to anyone that’s not a friend is against company policy. No communication! 4. Company employees over 700 people. Two minorities are in a supervisory position. Enough said. 5. No Tuition Reimbursement. 6. No path for advancement. You might get a new title, but doesn't come with a pay raise. 7. 401K. Better ROI in a Money Market Account

Underpaid - You make around the median (US) salary (2022) ~50k Overworked: - You can stay hours on 1 phone call depending on the type of customer - Phone calls are almost back to back (you have maximum 5-10 mins after a call to write notes before a supervisor messages you and tell you to grab the next call) - You work 4 days a week but work 10 hours MINIMUM each day - No career development - Work on holidays - Dealing with stressed, and sometimes very rude customers - Request to change shift will be ignored. So if you choose to work on weekends, make sure you are ok with it because they will not give you an option to switch even if they say will. - Poor 401(k) benefits No raises but always more work to load on you