Service Experts reviews

Commissions get reduced multiple times a year, but corporate (and in turn local management) try to frame it as a positive. Bonus structure makes it nearly impossible to get a bonus. They value shareholder profits over anything and everything - including doing business with integrity or treating employees like human beings rather than cogs in their profit machine. They genuinely do not care if their employees make a living wage.

The CEO is part‑time and rarely present in the office to handle day‑to‑day operations, leaving the CFO with full control of the company. As a result, the company culture has deteriorated significantly. Department leaders and coworkers often fight over responsibilities and frequently shift blame onto others. Although the salary is at standard market levels, employees are expected to work unpaid overtime. I even had to work on Thanksgiving night. Many leaders send emails at 2 AM and expect quick responses, creating a very unhealthy work environment. When revenue declines, the company conducts layoffs and replaces employees with lower‑cost labor. The turnover rate is extremely high. During my first week, four managers left the company, and I had to take over unfinished work they left behind. Leadership has brought an investment‑banking‑style work culture to the company, but please remember—we are not receiving investment‑banking salaries. Additionally, they do not pay out any unused PTO when you leave the company.