ServiceNow reviews

4.1

81% would recommend to a friend

(223 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

Reviews by job title

223 reviews

Reviews about "Diversity & Inclusion"

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3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

2.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

-The true culture of the company is that most employees will help one another without any pushback. -The technology is solid. ServiceNow has a pretty full toolbox to help IT shops with their needs. -Nice offices

Cons

-The sales teams are weak. They rely on the ITSM install base and hardly have relationships outside of IT. -The company is frugal beyond belief. While the executives are touting the cash reserves to Wall St., they leave out that that is at the expense of the employees. -Leadership is rife with favoritism. Star performers get "solid" ratings and minimal raises, while buddies take care of their buddies whether they perform well or not. -While ServiceNow publicly touts no layoffs, if an employee is rated with a score of 1 or 2 (out of 5), they can be fired without any notice. These can easily be looked at as quiet layoffs without the need to pay severance. (While this did not happen to me, but I saw it happen multiple times)

5.0
Feb 18, 2026
Recommend
CEO approval
Business Outlook

Pros

It's been over a decade since I've felt this valued and supported. The tech industry's culture has been in severe decline - with former bastions like Google & Meta seemingly giving up on employee well-being and inclusion. ServiceNow has not abandoned employee experience.

Cons

I suspect mileage may vary per department and your experience will always be quite dictated by the quality of your manager

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