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Sorenson Communications

Engaged Employer

Sorenson Communications reviews

3.1

39% would recommend to a friend

(651 total reviews)
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Paget Alves

29% approve of CEO

34% positive business outlook

Sorenson Communications has an employee rating of 3.1 out of 5 stars, based on 651 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sorenson Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

651 reviews
1.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent products. Peers outstanding and competent.

Cons

In Dec 2021, the company (Sorenson/CaptionCall) was sold to a "cashout firm." The first thing they did was to change the quarterly bonus to annual with a 25% cut. Then they gutted the company by laying off well over 50% of the employees (it was something like 70% in total, but I'm unsure) over three layoffs in the same year. We lost a lot of great people. In the engineering group, we lost half of the programmers and most of QA. Then, they eliminated the bonuses. Managers that should never have been promoted because of incompetence were kept; whereas, managers who were proven successes were booted because they were not DEI counts. The teams were forced into tools that were popular but buggy at the time (Jira -- highly configurable, but buggy), and IT was almost completely gutted and replaced with one cloud after another. It was insane. We went from Surround to a local Git to Bitbucket to Github. More of IT quit. What made it worse was that we used to work together, but "everyone" wanted to continue to work remotely. We used to "pal around" and lean over cubical walls to collaborate or shoot Nerf pellets. Then, we went from email to chat to groups and Zoom to Teams. No one turned on their cameras; no one saw each others' faces. A voice pipe -- that's all. So very easy to get up in arms over something small when communications are minimized. It was disheartening. Last I heard, some of our management were demoted, and morale is down lower than when I left. They are good people but in a bad state in fear of more layoffs. You'll note that I rated "diversity and inclusion" with 5 stars. *That's not good* -- especially when competence takes second or third chair.

2.0
May 12, 2026

Supportive mission undermined by poor leadership and layoffs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Terrific mission in supporting the deaf and hard of hearing. Good software and hardware engineers.

Cons

Terrible C-suite. Annual layoffs and no solid understanding of the company's core business and strengths.

Viewing 1 - 3 of 651 Reviews

Glassdoor has 670 Sorenson Communications reviews submitted anonymously by Sorenson Communications employees. Read employee reviews and ratings on Glassdoor to decide if Sorenson Communications is right for you.