Flexible remote work overshadowed by nepotism and exclusion - Account Manager Sorenson Communications Employee Review

Exceptional care among those in leading roles. Trying hard to be transparent among a volatile occupation.

Difficult to get consistent work as agencies often change a different provider midstream, thus lose out on consistent work.

The mission is fantastic, the deaf community is amazing

Since the shift to private equity ownership, the company’s focus has moved strictly to short-term financial metrics at the expense of the long-term mission. This has resulted in an environment of perpetual instability, marked by frequent and unending layoffs. ​The current senior leadership culture is problematic. There is a pattern of "transformative changes" that lack strategic logic and seem to dismantle high-performing systems without a viable replacement. Accountability is inconsistent at the executive level; specifically, the Office of the CIO has become a primary driver of turnover. The leadership style there is characterized by a lack of transparency, gaslighting, and a tendency toward blame-shifting, which has directly caused a significant exodus of top-tier talent. ​Furthermore, the CEO's office appears to overlook these internal cultural failures, allowing for a political environment where "divide-and-conquer" tactics take precedence over collaboration and results.