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      State Farm

      Engaged Employer

      State Farm reviews

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      3.4

      53% would recommend to a friend

      (19,735 total reviews)
      avatar

      Jon Farney

      51% approve of CEO

      48% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Work/Life balance

      3.4

      Compensation and benefits

      3.3

      Career opportunities

      3.0

      Senior management

      State Farm has an employee rating of 3.4 out of 5 stars, based on 19,735 company reviews on Glassdoor which indicates that most employees have a good working experience there. The State Farm employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      20K reviews
      3.0
      Mar 8, 2018

      An Amazing Decline/Trust Your Gut

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      (At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

      Cons

      (At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

      4.0
      Oct 28, 2016

      Too much micromanagement

      Claims associate -ilr
      Recommend
      CEO approval
      Business Outlook

      Pros

      State Farm has good benefits and good people. There is an extensive training program.

      Cons

      The metrics are unbearable. State Farm is losing customers and great employees because of the micromanagement of each call. Average handle time is recorded daily and "coached" in front of the team on a daily basis if not met. It's nearly impossible to give the quality of customer service that State Farm customers need and deserve during a claim call during the time allotted to do so. The stress and the constant "coaching" is driving good employees away.

      3.0
      Jul 27, 2017

      Prior to our reorganization we were concerned ourselves both with satisfying customers and developing our people.

      Claims team manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      An attractive major medical healthcare package. Tuition reimbursement after one year of employment, with qualifying grades. Employee discount program, local and US.

      Cons

      Salary is no longer competitive. PTO / sick time is no longer advantageous, especially for new employees. Inability to keep up with technology trends and customer demand will surely cause the company to lose market share. Demands places on management are unreasonable, met with unreasonable expectations to subordinates. Policies are conflicting and accountability is inconsistent.

      Viewing 1 - 3 of 19,735 Reviews
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      Glassdoor has 21,124 State Farm reviews submitted anonymously by State Farm employees. Read employee reviews and ratings on Glassdoor to decide if State Farm is right for you.