Question 1

Is TTEC a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 3,052 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TTEC.

Question 2

Does TTEC pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 3,052 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at TTEC.

Question 3

How happy are Customer Service (CSR) professionals working at TTEC?

Accepted Answer

50% of Customer Service (CSR) employees at TTEC would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Customer Service (CSR) professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

Question 4

What are the top reviewed jobs at TTEC?

Accepted Answer

Customer Service Representative (2400), Customer Service Representative (CSR) (814), Team Leader (165), Licensed Insurance Agent (158), Team Lead (151), Insurance Agent (126), Customer Service Agent (120), Customer Service (113), Sales Representative (99), Technical Support Representative (97), Fraud Analyst (86), Customer Service Representative (CSR) II (83), Customer Service (CSR) (78), Talent Acquisition Specialist (78), Trainer (78)

Question 5

What are the pros of working at TTEC according to real employee reviews?

Accepted Answer

"The pay is good and the stress level is low and I like my hours." ((in 646 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 414 reviews)); "Culture is good and salalry also" ((in 223 reviews)); "Work environment is good and friendly" ((in 168 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 157 reviews))

Question 6

What are the cons of working at TTEC according to real employee reviews?

Accepted Answer

"The management is poor and unorganized." ((in 525 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 501 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 449 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 97 reviews))

TTEC

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Great ambiance, but salary is low

Decent pay overshadowed by a toxic environment

Work from home with a friendly team, but weekend work required

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