TTEC CSA - Customer Service Associate reviews

4.5

89% would recommend to a friend

(17 total reviews)
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Kenneth D. Tuchman

Not enough data to show CEO approval

Customer Service Associate (CSA) employees have rated TTEC with 4.5 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

17 reviews
5.0
Jul 9, 2025
Recommend
CEO approval
Business Outlook

Pros

There is minimal pressure on you comparing to other jobs

Cons

Well it depends on the type of group you enter in but people out here won't initiate until unless they want something from you they won't even say a "Hi". Not a good place for those who feel lonely due to their nature.

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TTEC Response
11mo
Thank you for sharing your experience. We’re glad to hear you appreciated the manageable work pressure and found value in your time with us. We also recognize how important connection and team dynamics are to the overall experience. Your insights are appreciated and help us continue to build a more inclusive and supportive culture.
3.0
May 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Friendly and supportive working environment.

Cons

Less salary, leave issues, anytime they can ask you for overtime.

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TTEC Response
1y
Thanks for your feedback! We're glad you appreciated the supportive environment and will keep your input in mind as we continue to grow.
Viewing 1 - 3 of 17 Reviews

Glassdoor has 13,231 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.