Trustco Bank reviews

Where do I begin Hours - This is a joke and I would love to know how they even get away with it. We work 8 to 9 hours a day with no break. How can you take a break when there are only 2 employees at a time in the branch? Sometimes there are 3 employees, however it is usually 2 Tellers and 1 Platform. The Tellers can not relieve the Platform for lunch due to not being cross trained. So Platform can not take a lunch but yet is docked for it. Thursday and Fridays we work until 10 hour days and again for Platform, i.e. Managaer or Assistnat Manager we work the full 10 with no break. How can you allow this? You rotate your assistant managers between 2 or more branches in any given week and if the assistant goes over on time the Manager gets written up for allowing over time. I mean are they serious. Security - You put my life and other employees life in danger. If a robber wanted to rob a bank, this would be the place. Again - the staffing is a concern and not to mention the locations of some of these branches are a concern as well. For instance your Sweetwater branch, its at the back of a plaza located off a side road with poor lighting. Can we talk about fearing for ones life. Pay - This is equally a joke. As a manager you expect us to handle the branch staff, make business calls, realtor calls, work long hours with no breaks and write up and process all loans, including MORTGAGES.... and only pay base of $32k minimum. REALLY???? Shops - Trustco Bank does its own shops on their employees. These shops consist of sending another employee from New York to Florida. The employee then goes into each branch in Florida makes a deposit and then speaks briefly to the Manager or Assistant Manager. Then compiles a report to the "Area Manager" and based on that report and rating determines if that Manager is going to receive incentive pay. 8 out of 10 times the New York employee doesn't give good reports. Managers get chewed if the report states that the Manager did not stand up to greet them. However, I will state I stood every time and still was told I did not stand. Are you kidding me - we knew it was a shop one because the other nraches called ahead and gave a description of the person and 2 the moment they made a deposit into their own Trustco account and we seen it was a NY account we knew. So who are they fooling and bottom line this is just a way to not pay incentives to your employees.

Ha! Well, let's begin. The pay is outrageously low, especially when newer hires are just starting who make more than the people who have been there for a time do. This has to be illegal somehow. There is something seriously wrong when someone who is just starting makes even a dollar more than someone who has more experience, how can they justify this logically!?. The "technology" consists of machines that haven't been used since the caveman era. I'm honestly shocked that people are still satisfied banking with this place, of course their main client base is made up of people who probably knew God personally so this is understandable because these people are so set in their ways they refuse to change anything. The hours are ridiculous, there is no need to stay open until 6 four nights out of five, maybe they could keep the hours on Friday but even that is a stretch, and opening the drivethru at 8 is completely unnecessary as my branch does not get any customers at the window until eithr 8:30 or even closer to 9. The entire operation is run very shoddily with little to no appreciation for the "lower end" employees, it's no wonder the place has so much turnover.