Does Universal Service Administrative Company pay their employees well?

According to anonymously submitted Glassdoor reviews, Universal Service Administrative Company employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Universal Service Administrative Company. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Universal Service Administrative Company?

65% of Universal Service Administrative Company employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Universal Service Administrative Company 4.1 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Universal Service Administrative Company?

Program Analyst (29) , Assistant Program Analyst (12) , Manager (12) , Program Manager (8) , Analyst (7) , Auditor (6) , Software Developer (6) , Senior Auditor (4) , Senior Manager (4) , Senior Program Analyst (4) , Director (3) , Intern (3) , Senior Analyst (3) , Software Developer III (3) , Business Analyst (2)

What are the pros of working at Universal Service Administrative Company according to real employee reviews?

"Great benefits for full time employees" ((in 87 reviews)); "Has good work life balance" ((in 26 reviews)); "great work and people, no complaints" ((in 21 reviews)); "Good work environment" ((in 6 reviews)); "Flexible work schedule" ((in 5 reviews))

What are the cons of working at Universal Service Administrative Company according to real employee reviews?

"The current CEO seems to be ALL about the bottom line and not too much about employee satisfaction." ((in 15 reviews)); "POOR leadership is the reflection of the CEO." ((in 15 reviews)); "The salaries are low and the annual increases do not take inflation or the cost of living into account." ((in 12 reviews)); "Managers have no idea on how to manage people and help them grow their careers." ((in 11 reviews)); "Pay is low compared to market" ((in 10 reviews))

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Universal Service Administrative Company

Universal Service Administrative Company reviews

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3.5

65% would recommend to a friend

(259 total reviews)

Michelle Garber

71% approve of CEO

63% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.1

Work/Life balance

3.9

Compensation and benefits

3.5

Culture & values

3.2

Career opportunities

3.1

Senior management

Universal Service Administrative Company has an employee rating of 3.5 out of 5 stars, based on 259 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Service Administrative Company employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

259 reviews

5.0

Dec 19, 2025

Mission driven company

Senior architect

Recommend

CEO approval

Business Outlook

Pros

excellent work life balance. great benefits and flexible schedule

Cons

base pay aligns closer to GSA schedule

Universal Service Administrative Company Response

4mo

Thank you for your review and your feedback! USAC appreciates your time you committed to the mission!

4.0

Apr 18, 2026

Benefits are good, but pay is low

Senior program analyst

Recommend

CEO approval

Business Outlook

Pros

401k and health Benefits are great overall,

Cons

Pay is low compared to market

Universal Service Administrative Company Response

1mo

Thank you for your review and continuing USAC's mission with connecting millions across the U.S. with broadband services!

2.0

Jan 27, 2026

Meh....

Human resources

Recommend

CEO approval

Business Outlook

Pros

The benefits are great here!

Cons

Too many cons to name.

Universal Service Administrative Company Response

4mo

Thank you for sharing your feedback and being a part of the USAC team!

Viewing 1 - 3 of 259 Reviews

Jobs at Universal Service Administrative Company

Program Analyst - Eligibility

Program Analyst - Program Integrity (Lifeline)

Senior Compliance and Fraud Risk Specialist

Director, Associate General Counsel

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Universal Service Administrative Company

Universal Service Administrative Company reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Mission driven company

Benefits are good, but pay is low

Meh....

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