Does University Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, University Federal Credit Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at University Federal Credit Union. This rating has been stable over the past 12 months.

How satisfied are employees working at University Federal Credit Union?

62% of University Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated University Federal Credit Union 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at University Federal Credit Union?

Personal Financial Representative (21) , Teller (10) , Bank Teller (5) , Member Service Representative (5) , Insurance Agent (4) , Manager (4) , Personal Banker (4) , Area Teller (3) , PFR II (3) , Personal Financial Representative II (3) , Teller I (3) , Consumer Loan Officer (2) , Financial Center Manager II (2) , Loan Officer (2) , Personal Financial Representative III (2)

What are the pros of working at University Federal Credit Union according to real employee reviews?

"I believe this is a great benefit to working within the corporation as it allows the employees to see multiple aspects of the field." ((in 40 reviews)); "Great people who really care" ((in 18 reviews)); "UFCU offers the bet benefits in the industry with competitive pay." ((in 9 reviews)); "Work life balance is amazing." ((in 9 reviews)); "Great teams of people at all levels of the organization." ((in 7 reviews))

What are the cons of working at University Federal Credit Union according to real employee reviews?

"Conservative management." ((in 14 reviews)); "Managers also seem to have "entitlement syndrome" they seem to think they can come and go as they please under the guise of "working from home because......."" ((in 7 reviews)); "new upper management treats employees as numbers" ((in 6 reviews)); "Leadership is all over the place and our current spin on a "digital transformation" is confusing as hell" ((in 4 reviews)); "The CEO's leadership style was delegate and empower." ((in 3 reviews))

What are the top reviewed University Federal Credit Union locations?

Austin , Round Rock , Galveston , League City , Raleigh , Pflugerville , Houston

University Federal Credit Union reviews

3.5

62% would recommend to a friend

(201 total reviews)

Michael Crowl

64% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (201 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

University Federal Credit Union has an employee rating of 3.5 out of 5 stars, based on 201 company reviews on Glassdoor which indicates that most employees have a good working experience there. The University Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

201 reviews

2.0

Jun 19, 2026

Terrible senior management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Credit union movement is genuinely concerned with helping consumers; their heart is in the right place...however...

Cons

Senior management is clueless as to what motivates employees. It's a "let them eat cake" mentality. Completely inept "Chief" Marketing Officer has an extraordinarily large inferiority complex that masks itself as machismo; the Chief HR Officer is only interested in building her internal empire--no leadership skills whatsoever. Both have lost significant employees over the last year due to their lack of ability to lead. CEO is genuinely a nice person, but he refuses to listen to anyone--only his ideas are the good ones. They're WAY behind on product innovation and only really seem to be interested in naming stadiums and not making a difference in the communities they serve.

3.0

Jun 15, 2026

Good pay and flexible work, but high pressure sales

Consumer loan officer

Recommend

CEO approval

Business Outlook

Pros

Good pay. Work from home 3 days a week

Cons

Very High pressure sales role.

1.0

May 4, 2026

No, just no

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some senior leaders displayed a genuine interest in developing and mentoring employees.

Cons

Work-life balance, organizational strategy, clear favoritism and preferential treatment, workforce at HQ was incredibly disengaged overall — many people abused the 50% work from home privilege which made it impossible to get work done — it wasn’t unusual for some groups to work from home 70% of time, senior leaders claimed to want feedback and awareness of critical issues which when reported led to unpleasant results, no clear strategy or direction, primary goals seem to be cut costs and grow at all cost.

Viewing 1 - 3 of 201 Reviews

Jobs at University Federal Credit Union

Part Time Collector (English/Spanish Bilingual) - 100% Remote