XL.net reviews

3.9

71% would recommend to a friend

(24 total reviews)

Adam Radulovic

82% approve of CEO

68% positive business outlook

XL.net has an employee rating of 3.9 out of 5 stars, based on 24 company reviews on Glassdoor which indicates that most employees have a good working experience there. The XL.net employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

24 reviews
1.0
Dec 22, 2022

Stressful and mentally draining MSP

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*You get an automatic pay raise after completing industry standard certifications. *They bring in mental health professionals on company dime to help employees. * Good launch pad into getting an IT gig with an established company as an in-house professional. * Most of your fellow tech support engineers are helpful and want to see each other succeed.

Cons

* Customers are rude and management doesn't care to let them go. They care more about the customers than the employees. * Because the job is stressful they bring in mental health professionals to help people cope with the stress. It's free to the employees but that's a double edged sword since they realize the job is so stressful peoples mental health is put at risk at all times. Red flag! * You need to do "projects" in addition to your stressful workday/week. * Not enough employees to handle the influx, you are constantly slammed with work most of the day without much time to collect yourself. * Compensation is low compared to in house IT for a company. * Small company so career opportunities in the company are low unless you just want to move up the tech support chain and handle more complex issues.

avatar
XL.net Response
3y
Thank you for the feedback! Love the positive feedback, and I would agree there! As for the cons: You are right, we have absolutely had clients that were impolite in the past and will again I am certain in the future. Most likely while you were at XL.net there was none that were terminated because of it. I consider (Adam here, I am the founder) XLnetters family and each time I have heard of a client being impolite to an XLnetter I have addressed it with the client. Unfortunately, some have needed to be terminated, and a few times that has taken far too long as we also have given the clients time to find a replacement company. In regard to the additional projects, I believe you are referring to EOS rocks. Those are certainly optional, and now have bonuses attached to their completion as well. We are also now hiring ahead of need and have been for at least the last 3-4 years. From the last compensation survey that a consultant performed for us, we apparently are paying above market. Not certain when you were at XL.net, but we have always at least strived for it. Thank you again for all the feedback, and love to discuss directly if you are open to it to validate that XL.net has addressed our past mistakes, we are not perfect, but we try - adam at XL.net. Thank you!
5.0
Mar 19, 2019

Great place to work!

Recommend
CEO approval
Business Outlook

Pros

Everyone in the company was super friendly, benefits were great, there was structure and processes in place, and management team was amazing.

Cons

There are no cons that I can think of. Everything was great.

5.0
Aug 31, 2018

XLent

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Management, Co-workers,Benefits & Pay, Work Environment. Honestly the best MSP I've ever worked at.

Cons

None that I can think of

Viewing 1 - 3 of 24 Reviews

Glassdoor has 28 XL.net reviews submitted anonymously by XL.net employees. Read employee reviews and ratings on Glassdoor to decide if XL.net is right for you.