Zuora reviews

3.5

52% would recommend to a friend

(726 total reviews)
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Tien Tzuo

64% approve of CEO

42% positive business outlook

Zuora has an employee rating of 3.5 out of 5 stars, based on 726 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zuora employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

726 reviews
1.0
Apr 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Aligned to a market shift (in theory) Better product than most competitors in a relatively differentiated segment Trendy colors and sayings like "happy business" make you feel excited about the possibilities

Cons

Poor alignment between vision for RBM and actual product capabilities. The company is continually fooling itself into thinking it has created an entire segment - this is NOT the next salesforce Lack of strategic or emotional intelligence across leadership team, which is short-sighted and reactive in terms of deal strategy and overall business planning Deployed the same broken GTM model this year as last with fancy new names..same leaders who have failed to fix orgs like sales dev for 2 years are allowed to run the same playbook they already tried in the past Toxic culture in sales org due to majority of people being misled when recruited and missing quota - scapegoating, poaching, and general negativity Lack of genuine company culture - forced attempts to "have fun together" are pathetically depressing Poor career path definition, and comp structure weighted to rewarding leadership regardless of their performance. Tenure and exec relationships insulate incapable leaders who continue to rise despite failure Continually extending (and seemingly infinite) path to IPO Weak partnership strategy, esp related to GSI's and salesforce (despite executive team's pedigree)

1.0
Jun 6, 2014
Recommend
CEO approval
Business Outlook

Pros

On the face of it, compensation is good, but like another reviewer pointed out, maximizing your variable is another story.

Cons

I was here a short time but in that period I had two large deals fall through because the prospect did back door references and were told to stay away from Zuora. One customer said it was the worst purchasing decision they ever made in their career. And as others have pointed out, many of these positive reviews seem planted. I was asked by HR to write a review when I'd been there only a few weeks. They provided some helpful "guidance" as to what to write. You can dismiss the bad reviews as bitter or disgruntled employees but isn't that the point of leaving reviews? They are bitter and disgruntled for a reason. Luckily I didn't stay long enough to become bitter but I can see how it would happen. This company is great at hyping themselves up and making it seem like it's on the fast path to IPO, great culture, etc. Once I was there, it didn't take long to see the truth and I regretted leaving my previous company, where I was making good money and my deals didn't get blown up by bad customer references. We live in Silicon Valley, the tech capital of the world, why work here when you have so many options?

1.0
Mar 13, 2015

The worst professional experience of my career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hype in the valley as an up-and-comer so opened doors for interviews during the job search process.

Cons

Leadership in the C-suite is extremely poor. The market is still developing for this point solution and the recent round of funding is evidence of that. The company has been around for seven years now and the growth rate/revenue still don't support an IPO. The company does a good job spinning this but the facts are clear. Employee turnover is a huge problem; particularly in the sales org.

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Zuora Response
11y
It is unfortunate that you feel that you've had a bad experience. We always look to invest in our people and continue to improve our professional environment. We're proud to have won a Glassdoor Employer's Choice Award for the 2nd year in a row which we hope is a reflection of how our 500+ other employees are feeling. Our total $250M investment from Tier 1 VC's and Institutional Wealth Management Investors validates that the Subscription Economy has gone mainstream. Zuora's RBM is the only cloud solution that integrates with business applications infrastructure across the global enterprise.
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Glassdoor has 815 Zuora reviews submitted anonymously by Zuora employees. Read employee reviews and ratings on Glassdoor to decide if Zuora is right for you.