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      eAssist

      Engaged Employer

      eAssist reviews

      4.3

      87% would recommend to a friend

      (341 total reviews)

      Rhett Burnham

      74% approve of CEO

      82% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.2

      Culture & values

      3.2

      Work/Life balance

      3.2

      Senior management

      3.0

      Compensation and benefits

      3.0

      Career opportunities

      eAssist has an employee rating of 4.3 out of 5 stars, based on 341 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The eAssist employee rating is 23% above average for employers within the Management & Consulting industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      341 reviews
      1.0
      Sep 10, 2015

      Account Mangager

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only "pro" to this job is that you are working remotely so you can work from home. Beyond that, I'm not really seeing anything.

      Cons

      This is my first project. After 2 weeks of working very hard to clear a ton of backlogged claims from the previous month as well as starting to clear over $100k of pending claims, I received my first "paycheck" - a whopping total of $109.68 that would be split into two payments over the month. I reached out to both HR and my Team Leader with eAssist. Each of them told me to work with the other. So, basically I went from making $30/hr working for a physical office to about $5/hr working with eAssist.

      avatar
      eAssist Response
      10y
      Thank-you for taking the time to give a review on Glassdoor of your work experience with eAssist; we appreciate the feedback from our workers whether they are employees or independent contractors such as yourself. As you know working from home is a huge plus for the hundreds of people that work with us and they save money on gasoline, clothes, lunches and childcare expenses along with being able to spend more quality time with their children and family. Many have told us that they make more with eAssist than they ever did in a regular weekly job in a dental office. When a dental office signs up they usually need us to do some major clean-up of back-logged claims and an overhaul of their insurance billing system. After this period the office goes into a maintenance mode and is much easier to manage. Reimbursement will not be immediate but after the work & time has been put in & allowing for insurances to process those claims. Sometimes it takes a month or two to see the fruits of your labor, not the first check. Building your home-based business takes time and it will not be in the black immediately. As an Account Manager you are an independent contractor and are paid a commission on insurance collections. Depending on when you start working on an office will determine your payment plus how much is collected for the office during the same period of time. Perhaps you should give it more time to see the opportunity to make more money and based on your performance and dedication be given additional responsibilities and higher pay.
      1.0
      Sep 13, 2018

      Account Manager

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work environment is convenient and unmatched.

      Cons

      Very recently, the company changed their pay structure and added inefficient requirements to this role. There are too many people between the owner/upper management and the Account Managers, which creates an environment filled with too many leaders and not enough followers. Independent Contractor positions (no healthcare or benefits or time off). Prior to fall 2018, the pay was worth sticking around. After 3 years with this company, their focus has shifted and they no longer care about their Account Managers or the actual work they are doing. The majority of the company (including IT) is on PST, which can be frustrating for those working in another time zone. Even though you work PT, many co-workers and offices want you to be available FT. You are still required to complete daily reports even if you do not work.

      3.0
      Feb 18, 2024

      Not as Great as it used to be

      Consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, great team mates.

      Cons

      Recent pay cuts. No paid time off. No vacation pay. Commission paid job but you clock in and out. Your hours are paid out of your commission at a minimum wage rate. Your sick time and vacations cost you money to find coverage. Company takes 70% of their monthly fees to clients , You get 30%. Forced to take on larger workloads to not feel the pay the pay cuts. On paper you make minimum wage. Big brother is always watching you. Can’t speak up or you’re toxic and naught as well fear for your job. People are leaving left and right due to pay cuts. They log their working hours but since the commissions are low they somehow owe the company money.

      avatar
      eAssist Response
      2y
      Thank you for sharing your thoughts on Glassdoor. We are pleased to hear that you enjoyed the ability to work remotely and the camaraderie on your team. We appreciate your thoughts on compensation. Our success consultants are guaranteed minimum wage, yet can make much on commission, by service. Many report that they make more than they did when they worked in the dental office. It is disappointing to hear that you feel that you cannot share your opinions and ideas in a positive manner. And we are sorry to hear of your frustration. We always strive to support our employees and maintain our focus on our core values, especially seeking to understand. Many of your comments are inaccurate, and we welcome the opportunity to clear up misunderstandings and for direct feedback. Please email peopleservices@eassist.me.
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      Glassdoor has 426 eAssist reviews submitted anonymously by eAssist employees. Read employee reviews and ratings on Glassdoor to decide if eAssist is right for you.