Check out your Company Bowl for anonymous work chats.
Trust our vivacious Philippines teams to turn simple moments into something meaningful โ bringing energy, laughter, and connection to the workplace. From a quiz celebrating ๐๐ถ๐ธ๐ข๐ฏ ๐ฏ๐จ ๐๐ช๐ฌ๐ข - the Philippines' annual Language Month celebrating Filipino heritage, culture, and history, to midweek games that sparked joy, and reward spins recognizing top performers โ each activity reflected the spirit of togetherness. Because culture isn't built in meetings alone - it grows in shared smiles, cheers, and wins. ๐ Here's to our Philippines teams for creating moments that truly matter!
One year of Firstsource + Ascensos. โจ A year ago, we welcomed Ascensos into the Firstsource family, marking our entry into the $25B retail and eCommerce sector. This was more than an acquisition; it was a deliberate step to expand into strategic verticals, deepen our domain expertise, and extend our global reach. In just 12 months, together weโve: ๐ Expanded delivery into South Africa, adding to Ascensosโ strong nearshore presence in Romania, Turkey, and Trinidad & Tobago. ๐๏ธ Strengthened our retail and eCommerce portfolio with new client partnerships and growth wins. ๐ค Blended Ascensosโ retail CX leadership with Firstsourceโs AI, analytics, and automation capabilities, setting the stage for future-ready solutions. This milestone isnโt just about looking back. Itโs about what lies ahead: - Helping retail brands reimagine customer journeys in an AI-first world - Building new opportunities for colleagues across geographies - Creating sustainable value for clients, communities, and the industry ๐ Hereโs to Year 1 of partnership, progress, and possibility โ and to many more milestones together.
โจ Proud moment for us at Firstsource ๐ Weโve been recognized among Indiaโs Best Workplaces for Women 2025, by Great Place To Work โ a testament to our commitment to building a workplace where women thrive, lead, and inspire. This recognition celebrates not just where we are today โ with 46% of our workforce comprising women, but the future weโre building: where womenโs voices, ambitions, and leadership shape the way forward.
๐ Weโre proud to share that Firstsource has been recognized at the 3rd Prithvi Awards 2025 by the ESG Research Foundation. This recognition is special because it affirms our strength across all dimensions of ESG - from the way we set environmental goals and ensure compliance, to how we drive learning, inclusion, and governance while aligning with the UN SDGs. Highlights from our journey: โ๏ธ 100% reduction in Scope 1 emissions โ๏ธ 25% of our offices are powered by renewable energy โ๏ธ 2.18M training hours delivered โ๏ธ 11,061 people hired through impact sourcing A big thank-you to every Firstsourcer whose ideas, empathy, and excellence made this win possible. This award belongs to you! ๐ To learn more about our ESG efforts and impact, check out our FY25 ESG Report: https://lnkd.in/d8SwB9x8
๐ Celebrating our Leadership in AI Weโre proud to share that our Chief Digital & AI Officer, Hasit Trivedi, has been recognized among the ET Edge Top 25 AI Power Players 2025. ๐ This recognition underscores the impact of Hasitโs leadership and the bold steps weโre taking at Firstsource to move AI beyond pilots into production-grade transformation. Guided by our UnBPOโข philosophy, and powered by platforms like relAIโข, weโre reimagining outsourcing into intelligent, adaptive operating models, blending AI, human expertise, and innovation to deliver real outcomes for enterprises across industries. Congratulations, Hasit! Thank you for leading the charge in making AI responsible, scalable, and impactful. ๐
In today's world, where every digital interaction matters, the difference lies in how fast and smartly enterprises respond. At Soroco Illuminate Dallas 2025, our Head of Partnerships, Sreejit Ankarath, spotlighted how Firstsource is reshaping enterprise operations with Scout AI, powered by the UnBPOโข advantage. Here is how we're making it happen: โก Going beyond assumptions with interaction intelligence โก AI-led interventions that cut friction and spark innovation โก Building resilient, insight-driven, future-ready operations This is what we call UnBPOโข in action โ where intelligence and execution come together to create day-one value and long-term impact.
AI in healthcare has shifted from "nice to have" to business essential. It's what separates health plans that are: โ Protecting vs. losing revenue โ Building vs. eroding provider trust โ Staying ahead vs. falling behind on compliance In Part 4 of our Agentic AI series with First Report Managed Care, Deepan Vashi, EVP & Head of Solutions for Health Plans and Healthcare Services, unpacks how leading health plans are turning AI into measurable impact: โ Strengthening risk adjustment accuracy โ Elevating quality measurement outcomes โ Building agility for evolving regulations By unlocking intelligence hidden in unstructured data, theyโre transforming compliance and care delivery alike. Read more: https://lnkd.in/gvsCaamF
100% ๐ฏ๐๐ซ๐ข๐๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ ๐ข๐ง 6 ๐ฐ๐๐๐ค๐ฌ. 90+ ๐๐จ๐ฎ๐ง๐ญ๐ซ๐ข๐๐ฌ. ๐๐๐ซ๐จ ๐ซ๐จ๐จ๐ฆ ๐๐จ๐ซ ๐๐ซ๐ซ๐จ๐ซ. When a Fortune 500 homestays marketplace prepared for a new global launch, the mandate was clear: move fast, scale wide, and guarantee trust. At such a moment, fake listings and fraudulent claims could have undermined confidence before the first booking. That's where Firstsource came in. With our ๐๐ง๐๐๐โข ๐๐ฉ๐ฉ๐ซ๐จ๐๐๐ก and ๐๐ข๐ ๐ฌ๐จ๐ฎ๐ซ๐๐ข๐ง๐ ๐ฉ๐ฅ๐๐ญ๐๐จ๐ซ๐ฆ, we built a custom identity and claim verification solution โ embedding speed, credibility, and compliance at scale. ๐๐ก๐ ๐จ๐ฎ๐ญ๐๐จ๐ฆ๐: a flawless global debut with trust built in from day one โ creating the foundation for safe, authentic experiences and sustainable growth. ๐ Read the full story: https://lnkd.in/gJ4RqhxW
โฑ๏ธ Global teams hit 99% interval adherence ๐ธ Centralized workforce management cut costs by 25% One leading energy company faced a challenge: a dispersed workforce where every missed shift put critical targets at risk. Together, we re-engineered their operations for scale. Through our Global Command Centre, Firstsource brought order to complexity: โ๏ธ Coordinated scheduling across regions โ๏ธ Real-time visibility and control โ๏ธ Consistency across time zones The result? A sharper, leaner operation that performs stronger, costs less, and scales with confidence worldwide. ๐ Read how structure fuels scale: https://lnkd.in/gqyHg4s5
On the 9/11 National Day of Service and Remembrance, we came together not just to look back, but to carry forward the spirit that emerged from tragedyโthe spirit of unity, resilience, and compassion. Across Denver, Atlanta, Dallas, Cincinnati, and Detroit, our #SourceOfGood champions packed nearly 1,000 meals for food-insecure families. The spirit of the day was amplified by leaders standing shoulder-to-shoulder with volunteersโour Chief Marketing Officer, Aniket Maindarkar, in Atlanta, and Denver's Mayor, Mike Johnston, joining hands with our teams. It wasn't just about mealsโit was about community, compassion, and the choice to turn grief into giving. On a day of remembrance, our colleagues chose to serve. In doing so, transforming remembrance into impact.
