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š Proud moment for Firstsource! Weāve been recognised as both a āStar Performerā and a āMajor Contenderā in Everest Groupās Financial Crime & Compliance (FCC) Operations Services PEAK MatrixĀ® 2025. Excellence in FCC is about more than meeting regulations, itās about helping clients protect customers, safeguard reputations, and navigate a complex regulatory landscape with confidence. These awards validate that our #UnBPOįµį“¹ strategy is delivering real outcomes, with rapid growth driven by GenAI-led innovation and an expanding global FCC footprint - from fraud prevention to AML, KYC, and scams management. Read more: https://lnkd.in/gqN_vVBZ
A strong start to COBA2025! š Weāre talking with banking leaders about moving beyond operations to truly own the outcomes. Learn more: https://lnkd.in/drgzxFQr
Speed, scale, and empathy. Thatās what the enterprise experience of tomorrow demands. To meet it head-on, Firstsource is teaming up with Yellow.ai, combining our domain expertise with their autonomous, Agentic AI platform to reinvent how enterprises engage employees and customers alike. Together, weāre unlocking smarter, faster, and more resilient enterprise service models and building AI-first, human-centric automation that is: ā Autonomous and scalable ā Intuitive and insight-driven ā Built to elevate both service agents and end users š¤ This is UnBPOā¢ in action. Explore our growing partner network: https://lnkd.in/dGSvAi_j
Powering the future of value-based care. š¤ Weāre excited to announce our strategic partnership with Guidehealth, a pioneer in quality outcomes and value-based care innovation. Together, weāll help health plans accelerate the shift to next-gen, outcome-driven care models that improve member health, provider experience, and cost efficiency. With our AI-first approach and their proven expertise in value-based care, weāre enabling health plans to move beyond incremental change to deliver measurable results. Together, weāre not just talking about transformation ā weāre making it happen.
In today's evolving digital world, staying ahead of threats is no longer optional ā it's mission-critical. From deepfakes to fragmented global regulations and rising user expectations, the landscape demands more than reactive strategies. It calls for proactive, predictive, and people-first frameworks that enable: š 50% faster threat detection ā” 3x quicker regulatory response š¤ 2x boost in user trust And our #UnBPOā¢ approach makes the difference! ā¶ļø Watch our 5-step action plan and learn how we help organizations elevate their Trust & Safety: https://lnkd.in/ed5vTr4g
From voiceāonly support to an AIāpowered, omnichannel CX. Thatās how we used our UnBPOā¢ mindset to reimagine a legacy US news daily's subscriber experience. This transformation is more than a success story. Itās a blueprint for legacy publishers looking to retain subscribers, reduce costs, and modernize CX. š Explore how we made it happen: https://lnkd.in/gKCSF9fC
Our FY2024-25 ESG Report is live! From expanding our renewable energy footprint to surpassing our impact hiring goal ā FY25 was a year where we turned bold commitments into real results. Rooted in FirstConscious and guided by UnBPOā¢, this report captures how we're embedding sustainability, equity, and governance into the fabric of how we work. Dive into our FY2024-25 ESG Report here: https://lnkd.in/gRcgftWi
Welcome to #LifeAtFirstsource, Jeeshu Ganguly! #Firstsourcer #FirstForce #Leadership
š· Ā£10K fraud claims prevented in just 2 weeks. š 86.4% CSAT on voice interactions. š 1.71% abandonment rate (vs 5% industry benchmark). Thatās what a leading health & beauty retailer achieved by reimagining CX with Firstsource. Our bold, insights-led UnBPOā¢ approach, blending real-time intelligence, SME-led workflows, and fraud-resistant operations are powering smarter, fraud-resistant CX in retail. Discover how: https://lnkd.in/dw4Am4Jr
A leading energy provider was struggling with inconsistent CX across teams and regions. Firstsource stepped in with a performance coaching model powered by operational analytics, driving behavior change at scale. The result? š 42% drop in poor CHI (Customer Happiness Index) scores š CHI uplift from 52% to 69% in South Africa š Repeat demand down from 23% to 20.4% From variance to value. From pockets of excellence to a culture of consistency. Thatās the UnBPOā¢ difference. š Read more: https://lnkd.in/dDbzFz7k
