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๐ฑ ๐ญ๐ฒ๐ฌ+ ๐ต๐ผ๐๐ฟ๐ ๐ผ๐ณ ๐ถ๐บ๐ฝ๐ฎ๐ฐ๐ ๐ณ ๐ฏ๐ฑ๐ฌ+ ๐๐ฎ๐ฝ๐น๐ถ๐ป๐ด๐ ๐ฎ๐ป๐ฑ ๐ด๐ฟ๐ผ๐๐ถ๐ป๐ด ๐ช ๐ฏ๐ฎ+ โ๐ฆ๐ผ๐๐ฟ๐ฐ๐ฒ ๐ผ๐ณ ๐๐ผ๐ผ๐ฑโ ๐๐ต๐ฎ๐บ๐ฝ๐ถ๐ผ๐ป๐ Together with our NGO partner Thuvakkam, weโre on a mission to sow seeds of change and create a greener, healthier future by planting 1,000+ native treesโturning open land into a thriving urban forest. These trees will provide shade, fresh air, and biodiversity, leaving a lasting impact for generations to come. ๐๐ So far, 350+ saplings have taken rootโthanks to our passionate #SourceOfGood champions, as well as the students and teachers from ZPHS Hyderabad, who joined hands with us in this meaningful activity. But this was more than just planting treesโit was about coming together, giving back, and making a real difference. Because when small actions are done collectively, they create a lasting impact. โจ
๐๐ก๐ ๐ฆ๐จ๐ฆ๐๐ง๐ญ๐ฎ๐ฆ ๐๐จ๐ง๐ญ๐ข๐ง๐ฎ๐๐ฌ ๐๐ญ #๐๐ฆ๐๐ซ๐ ๐๐ง๐๐๐๐๐๐๐ฎ๐ฆ๐ฆ๐ข๐ญ2025! The day kicked off with powerful insights from industry leaders, sparking conversations on transformation, innovation, and the future of work. Our MD & CEO, Ritesh Idnani, set the stage with a bold perspective on the game-changing shifts reshaping industries - and how Firstsource is helping clients stay ahead. Then, Phil Fersht, CEO & Chief Analyst at HFS Research, delivered a compelling keynote on AI, the convergence of services and software, and navigating uncertainty in the age of #GenAI. The discussions didnโt stop there! Engaging panels with our clients explored the challenges and opportunities in reimagining the workforce to keep pace with change. ๐ฒ๐๐ ๐๐๐๐๐๐๐๐๐? ๐จ๐ ๐๐๐, ๐๐๐๐๐๐, ๐๐๐ ๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐๐๐๐.
๐ญ๐ต๐ฑ ๐ต๐ผ๐๐ฟ๐. ๐ญ๐ฐ๐ณ ๐๐ผ๐น๐๐ป๐๐ฒ๐ฒ๐ฟ๐. ๐๐ผ๐๐ป๐๐น๐ฒ๐๐ ๐บ๐ผ๐บ๐ฒ๐ป๐๐ ๐ผ๐ณ ๐ถ๐บ๐ฝ๐ฎ๐ฐ๐. Our #SourceOfGood champions have once again come together to #MakeItHappen - one braille card at a time. With unwavering passion and dedication, they crafted cards filled with numbers, alphabets, and messages of encouragement, each one a beacon of support for students with visual impairments. In partnership with Samarthanam Trust for the Disabled, Bangalore, these learning aids will help students not just read and learn, but also build confidence and independence. More than just resources, these cards carry the warmth of human connection - the belief that every child deserves the tools to dream, achieve, and thrive. ๐ง๐ต๐ถ๐ ๐ถ๐ ๐๐ต๐ฎ๐ ๐ฒ๐บ๐ฝ๐ผ๐๐ฒ๐ฟ๐บ๐ฒ๐ป๐ ๐น๐ผ๐ผ๐ธ๐ ๐น๐ถ๐ธ๐ฒ. ๐ง๐ต๐ถ๐ ๐ถ๐ ๐ต๐ผ๐ ๐๐ฒ ๐บ๐ฎ๐ธ๐ฒ ๐ฎ๐ป ๐ถ๐บ๐ฝ๐ฎ๐ฐ๐โ๐ผ๐ป๐ฒ ๐๐ต๐ผ๐๐ด๐ต๐๐ณ๐๐น ๐ฎ๐ฐ๐ ๐ฎ๐ ๐ฎ ๐๐ถ๐บ๐ฒ.
Over the past two days, our Leadership and Sales teams have been ๐๐๐๐๐ข๐ง๐ together at the ๐๐ฅ๐จ๐๐๐ฅ ๐๐๐ฅ๐๐ฌ ๐๐ฎ๐ฆ๐ฆ๐ข๐ญ in Orlando, in Florida, USA. From ensuring a highly networked organization, strengthening partnerships, to sharpening strategies, theyโve been setting the stage for an exceptional and disruptive FY26! Through deep dives with our senior leaders and thought-provoking discussions with industry experts, and partners, the focus was clear - ๐ฎ๐ง๐ฅ๐จ๐๐ค๐ข๐ง๐ ๐ ๐ซ๐จ๐ฐ๐ญ๐ก, ๐๐๐ฏ๐๐ง๐๐ข๐ง๐ ๐๐, ๐๐ง๐ ๐จ๐ซ๐๐ก๐๐ฌ๐ญ๐ซ๐๐ญ๐ข๐ง๐ ๐ฉ๐๐ซ๐ญ๐ง๐๐ซ๐ฌ๐ก๐ข๐ฉ๐ฌ ๐ญ๐จ ๐๐ซ๐๐๐ญ๐ ๐ฅ๐๐ฌ๐ญ๐ข๐ง๐ ๐ข๐ฆ๐ฉ๐๐๐ญ ๐๐จ๐ซ ๐จ๐ฎ๐ซ ๐๐ฅ๐ข๐๐ง๐ญ๐ฌ. A massive shoutout to our incredible speakers, partners, and every #Firstsourcer who brought their passion, insights, and energy to make this summit a game-changer!
๐พ๐ ๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐ ๐๐๐ ๐๐ ๐ ๐๐๐ ๐๐ ๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐๐๐, ๐๐๐ ๐๐ ๐ ๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐๐. At our ๐๐ฅ๐จ๐๐๐ฅ ๐๐๐ฅ๐๐ฌ ๐๐ฎ๐ฆ๐ฆ๐ข๐ญ #๐ ๐ข๐ซ๐ฌ๐ญ๐ฌ๐จ๐ฎ๐ซ๐๐๐๐จ๐๐ซ2025, we engaged deeply with our partner network, showcasing how ๐ญ๐ซ๐ฎ๐ ๐๐จ๐ฅ๐ฅ๐๐๐จ๐ซ๐๐ญ๐ข๐จ๐ง ๐๐๐ง ๐๐ซ๐๐๐ญ๐ ๐ฅ๐๐ฌ๐ญ๐ข๐ง๐ ๐ข๐ฆ๐ฉ๐๐๐ญ ๐๐จ๐ซ ๐จ๐ฎ๐ซ ๐๐ฅ๐ข๐๐ง๐ญ๐ฌ - ๐ฅ๐ข๐ค๐ ๐จ๐ซ๐๐ก๐๐ฌ๐ญ๐ซ๐๐ญ๐ข๐ง๐ ๐ ๐ฌ๐ฒ๐ฆ๐ฉ๐ก๐จ๐ง๐ฒ ๐ฐ๐ก๐๐ซ๐ ๐๐ฏ๐๐ซ๐ฒ ๐ง๐จ๐ญ๐ ๐ฆ๐๐ญ๐ญ๐๐ซ๐ฌ. From thought-provoking panel discussions with Shantanu Gangal from Prodigal, Deepak Kinger from EvoluteIQ, Amar Vaidya from Celonis, and Raghu Ravinutala from Yellow.ai โ expertly moderated by Sreejit Ankarath, Head of Partnerships at Firstsource โ to meaningful dialogues with our leadership team, every conversation was designed ๐๐ ๐๐๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐, ๐๐๐๐๐๐๐๐๐๐, ๐๐๐ ๐๐๐๐๐๐๐๐ ๐๐ ๐บ๐ถ๐จ๐น.
In an uncertain world shaped by #AI and disruptive technologies, ๐ถ๐โ๐ ๐๐ถ๐บ๐ฒ ๐๐ผ ๐ฝ๐ฟ๐ถ๐ผ๐ฟ๐ถ๐๐ถ๐๐ฒ ๐ฒ๐ ๐ฝ๐ฒ๐ฟ๐๐ถ๐๐ฒ, ๐ถ๐ป๐ป๐ผ๐๐ฎ๐๐ถ๐ผ๐ป, ๐ฎ๐ป๐ฑ ๐ผ๐๐๐ฐ๐ผ๐บ๐ฒ-๐ฑ๐ฟ๐ถ๐๐ฒ๐ป ๐๐ผ๐น๐๐๐ถ๐ผ๐ป๐. ๐๐'๐ ๐๐ถ๐บ๐ฒ ๐๐ผ ๐ฟ๐ฒ๐ถ๐ป๐๐ฒ๐ป๐ ๐ผ๐๐ฟ ๐๐ฎ๐๐ ๐ผ๐ณ ๐๐ผ๐ฟ๐ธ๐ถ๐ป๐ด. ๐๐ป๐๐ฟ๐ผ๐ฑ๐๐ฐ๐ถ๐ป๐ด ๐จ๐ป๐๐ฃ๐ขแตแดน - Firstsource's ๐ฏ๐ผ๐น๐ฑ ๐ป๐ฒ๐ ๐ฎ๐ฝ๐ฝ๐ฟ๐ผ๐ฎ๐ฐ๐ต ๐๐ผ ๐ฏ๐๐๐ถ๐ป๐ฒ๐๐ ๐๐ฟ๐ฎ๐ป๐๐ณ๐ผ๐ฟ๐บ๐ฎ๐๐ถ๐ผ๐ป. With UnBPOแตแดน, weโre not just redefining the industryโweโre shaping the future, building a next-generation, AI-driven organization ready to lead in an era of rapid change. Itโs more than an evolution; itโs a fundamental shift in how we empower businesses to thrive in a dynamic, AI-first world.
In an insightful interview with Electronic Health Reporter, Venkatgiri Vandali, President of Healthcare and Lifesciences at Firstsource, explores how AI copilots and autonomous agents are eliminating complexity and delivering real impact. โ Streamlining administrative workflows โ Reducing costs โ Improving both provider efficiency and patient outcomes
Whatโs driving the next wave of transformation in Banking & Financial Services (BFS) Business Process Services (BPS)? Recently, our MD & CEO, Ritesh Idnani and our President - BFS, CMT, and Emerging Geos, Vivek Sharma, had the opportunity to discuss this over an insightful conversation with senior leaders from Everest Group, Ronak Doshi, Partner, and Sahil Chaudhary, Practice Director. Key takeaways from the session: *Growth hotspots โ The market is set to grow at 7-9% in 2025, led by Financial Crime Compliance (FCC), Cards & Payments, Wealth & Asset Management, and Lending. *Mid-market momentum โ With $3.5B+ in BFS BPS deals up for renewal, mid-tier players need strategic guidance on automation, efficiency, and cost optimization. *The new must-haves โ Advanced data analytics, AI-driven automation, and hyper-personalization are redefining how providers create value beyond cost savings. As enterprises transition to a more resilient, integrated state of operations, providers must go beyond traditional models and offer consultative, transformation-driven solutions. A big thank you to Ronak and Sahil for the thought-provoking discussion! Exciting times ahead for BFS BPS.
We are thrilled to share that Everest Group has recognized Firstsource as a โFront-Runnerโ in Generative AI for Healthcare Payers in their latest report, "AI-deas to Action: Operationalizing Generative AI in Healthcare Payer." This recognition places us among the top 35% of service providers evaluated for their Gen AI capabilities, partnerships, and the tangible value delivered across the healthcare payer value chain. This reflects our deep commitment to transforming healthcare through AI innovation. Our suite of AI-led solutions, including Firstsource relAI, is driving efficiency, enhanced member engagement, and better health outcomes. Everest Group shared, โFirstsourceโs gen AI roadmap rests on two key pillars: its AI platform and strong domain. This foundation has enabled the identification of multiple use cases across segments. Aligned with its contact center and claims legacy, focus is higher on member and claims management, with several use cases in early production or late-stage pilots.โ A huge shoutout to our teams for their hard work, dedication, and strategic foresight in making this achievement possible! ๐
Some moments make you pause and truly appreciate the power of kindness, commitment, and community. ๐ At the inaugural Nirmaan Volunteering Conclave, we were honored to receive the Champion in Volunteering (Gold) award โ recognizing the collective passion and purpose that drive our commitment to giving back. But what truly made this moment special? Celebrating two of our very own #SourceOfGood champions - Venugopal Mudhaliar, AVP - Operations Risk & BCM and Pravin Salunkhe , Director โ Technology โ who were awarded Certificates of Appreciation for their unwavering passion, selfless contributions, and compassionate leadership in #EmployeeVolunteering. These recognitions reaffirm that volunteerism isnโt just about individual effort; itโs about coming together to create real, lasting change. Hereโs to #MakingItHappenโtoday and for a better tomorrow ๐โจ
