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From IT industry observer to industry insider, Will Cappelli recounts his journey in defining the AIOps space. Now, he’s focused on changing the world.
Digital transformation is not an IT-only project. It requires a holistic approach, involving all functions of an organization.
Beyond applying artificial intelligence to reduce IT noise and prioritize activity, AIOps just makes people’s work easier.
An MIT neuroscientist explains why so many of us in IT are deluding ourselves when we say we're good at multitasking
Similarities between dockless bike and scooter systems, enterprise IT, and IT operations. Each has its benefits and challenges.
Machine learning is figuring out root causes of IT problems. It’s learning, with human input, which alerts and remediation steps matter.
IT automation and AIOps aren’t about replacing humans. They’re just additional tools — more powerful fire hoses that replace extinguishers.
As automation becomes more critical to business agility and digital transformation, it needs visibility and ownership. It needs an Automation Architect.
How modern service desks are using artificial intelligence to reduce tickets and overall noise, and increase performance to meet business needs.
Rather than highlight how this promising new technology is being applied in negative ways, AI should be seen as a tool to augment human capabilities
