Alorica Technical Support Agent interview questions

The skill placement test involved a mock call center interface on a machine with you wearing a headset to hear the pre-recorded customer dialogues. The test proceeded with you choosing the most ideal responses from a bullet list of possible answers to try and handle the situation the best. This portion included options to replay recorded dialogue if necessary. Following that was a standard morality/scenario test with you making choices, not necessarily wrong or right, in response to whatever the presented situation was. After that you are returned to the sitting room, and await the chance to speak with the recruiting agent available at the time. They go over your scores (without provided any exact detail to you), and from there begin asking questions along the lines of "What does customer service mean to you?". After some general service related questions, you are sent off to await a call to potentially set up a second interview. On the day of the second interview, I spoke to one of the floor managers for the work group (Project) in question for what I was decided to be a potential employee for. This interview was more technical in nature, and for the most part covered general interface usage knowledge (on a smart phone provided to you during the process). After that is over you are led back to speak with one of the recruiting agents, and are at first sat alone while they are discussing the manager's decision. From there you are presented with the terms of a potential hire, stipulations and requirements for said hire, and are asked to take a drug test (done on location here with a cotton swab tool). Pending results from that you are officially offered the job, and if you take it you sign the necessary paperwork and are provided a new hire's kit.

One online application, one phone call to verify application status, was called in the next week. Was given extremely easy tech support test, passed and was accepted on the spot. Previous knowledge of work ethic and hiring process (family members had worked here before) made me feel very prepared and secure that it would be a good working relationship. Even so, was surprised at speed and ease of process.