Co-op Customer Service Assistant interview questions
based on 27 ratings - Updated Oct 10, 2025
Easyinterview difficulty
Mostly positiveinterview experience
How others got an interview
83%
Applied online
Applied online
8%
In Person
In Person
4%
Other
Other
4%
Employee Referral
Employee Referral
Interview search
27 interviews
Viewing 11 - 15 of 27 Interviews
Co-op interviews FAQs
Candidates applying for Customer Service Assistant roles take an average of 1 day to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Co-op overall takes an average of 16 days.
Common stages of the interview process at Co-op as a Customer Service Assistant according to 1 Glassdoor interviews include:
One on one interview: 100%
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I applied online. I interviewed at Co-op in Jun 2021
Interview
Talked through the role, what they'd expect from me and any benefits I'd get from working there. Then they asked me a few questions and at the end, they asked if I had any questions.
I applied online. The process took 3 days. I interviewed at Co-op (Gloucester, England) in Feb 2021
Interview
Was very quick. Everyone I spoke to on the phone was very helpful. Only took a. Few days to have interview after applying for the job. My first interview was on the phone and second was a video call on teams.
Interview questions [1]
Question 1
Describe a time I had to deal with a difficult customer.
I applied online. The process took 2 weeks. I interviewed at Co-op (Leicester, England) in Aug 2020
Interview
A friendly chat with the manager. Asked a couple of questions and then gave me some scenario questions to answer. You are put on the spot to answer these so have to think quickly.