GEICO Claims Service Representative interview questions

The interview process is very long but only because if you can't handle the interview process you most definitely cannot handle the job. The job causes a lot of people to burnout and causes a lot of stress. The people that work there are generally really nice but you hardly ever take breaks with your colleagues since it's never a set break schedule so everyone has different lunches daily. You are basicay sitting at a desk all day taking call after call after call. Time between calls are never to just socialize with coworkers you also have mountains of follow up work to do on existing claims. You do feel isolated even though you are sitting with people. They are super strict with everything and if you don't meet the goals you will be terminated. Even the bathroom breaks are calculated. You have the document everything on a call if not you get scolded. Your calls are being listened to constantly which isn't as bad as it sounds, but if you forget something they pull you into a room and make you listen to your call and tell you everything you did wrong as well as make colleagues listen to your calls so everyone can see what you did wrong. Home office also listens to calls and they display who gets not satisfactory calls or satisfactory calls and it becomes this huge competition within each nationwide region which is Ridiculous. During that time when home office listens to calls everyone is under a huge amount of stress because you cannot mess anything up or it makes your region look bad. Which is a hard thing to do since there are literally like 80 things to say on a simple phone call. Everything you do is under a microscope. Do not apply if you dont like micromanagement because that is geicos specialty.

I had a phone interview first which was basic questions (I.E employment experience, education level, and salary requirements). This was followed up by an in office interview. Once I arrived, I filled out paperwork and then waited to take the electronic test. The test was relatively easy if you read the instructions. Next, I waited in the lobby area to find out my results. If the receptionist calls you back, chances are you did not pass. I was called back by a recruiter for the claims dept. After I spoke with her for about 15 mins, I was directed to wait in the waiting area again. About 10 mins. later, the recruiter invited me back to her office. Here, she explained that she wanted to refer me to another position because my credentials matched the criteria. I then spoke with the recruiter for the Management Development Program. I have another interview this Thursday. Wish me luck!