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      GEICO

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      Service Representative Interview

      Mar 11, 2010
      Anonymous Interview Candidate
      Declined offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at GEICO in Mar 2010

      Interview

      I applied online & was invited to their local job fair. There were a tons of people there and the people who had a one on one interview would be finding out immediatetly if they were not going to continue on. After the second round, I was ask to stick around for a Skill test which took an additional hour.

      Interview questions [2]

      Question 1

      They asked to know about my employment history over the last 5 years.
      1 Answer

      Question 2

      I was asked to describe some of my past customer service experience and how I though I was in hadling various types of customer service situations.
      Answer question

      Other Service Representative Interview Reviews for GEICO

      Service Representative Interview

      Nov 19, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at GEICO in Aug 2021

      Interview

      There were two interviews, one with HR and the other with the manager in my department. There were also at least two computer assessments. The entire process took approximately 16 days.

      Interview questions [1]

      Question 1

      Tell me about a time that you had could not deliver for a customer and what was the outcome (STAR method applied to all questions).
      Answer question

      Service Representative Interview

      Aug 4, 2014
      Anonymous employee
      Tucson, AZ
      Accepted offer
      Difficult interview

      Application

      I applied online. The process took 3 days. I interviewed at GEICO (Tucson, AZ) in Nov 2011

      Interview

      Took 8 hours. Phone interview followed up with in person interview recruiter role playing for hours followed up with shadowing of actual job for about 2 hours. Then finally sitting down with manager to be offered a job pending a drug test, which you do on site with the geico "nurse" while she destroys your hair.

      Interview questions [1]

      Question 1

      Lots of role playing for customer interactions
      1 Answer

      Service Representative Interview

      Dec 6, 2010
      Anonymous Interview Candidate
      Fredericksburg, VA
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at GEICO (Fredericksburg, VA) in Dec 2010

      Interview

      Phone interview with the usual questions, then a week later scheduled testing which was difficult. Role play was definitely the hardest. Then, was called to come in for a final interview where I sat with an agent and shadowed them. I spoke with a manager for about 20 minutes and should recieve a call sometime this week.

      Interview questions [2]

      Question 1

      Explain a time you had to go above and beyond for a customer
      Answer question

      Question 2

      How did you handle difficult customers
      Answer question