Gusto Customer Care interview questions

I found the interview process to be uniquely thorough, personal and transparent. Shortly after submitting my application online, I was contacted by a recruiter, who would be my contact through the whole process, to set up a phone interview. The 30 minute call covered general knowledge about the company, some background information about both parties, and my motivation for wanting to work with the company. After the call, I was given a take-home assignment with a 2-day turnaround time. The assignment was challenging and fun. It wasn't a "right-or-wrong" test, but an opportunity to display your problem solving approach, ability to succinctly explain technical concepts, and research a potentially unfamiliar subject matter. Following the assignment, I had an onsite interview with three members of the Care Team. I spent about an hour with each individual. Some of the time was just casual conversation, some of it was answering questions that assessed skills applicable to the role and familiarity with the company values. I don't generally relish the interview process and the rigid Q&A format that has become the norm, and this was a much more personal experience than any interview I've been a part of. Shortly after the onsite interview, I was asked to come in to meet with the CEO. This was definitely surprising, but displayed that amidst all the exciting growth that's happening, the leadership cares deeply about the company they're building. They're making enormous efforts to preserve the culture they've fostered and stay true to the founding values that have guided their success so far, and that's very assuring for an applicant. The whole process is very thoughtfully conceived and executed. I experienced complete transparency every step of the way, and in the end, both parties have a complete picture of the other.

A positive and personalized experience. After an initial phone screen, I was invited to complete a homework assignment of sorts. The assignment provided a good preview into the nature of the work/role. From there, I interviewed with a recruiter, three members of my potential team and my direct manager. The emphasis seemed to be on culture fit. Everyone was incredibly warm and welcoming, and it was clear that there was something special about Gusto.