If you are reading this then you are probably at the early stages of the interview process with JUUL. Like yourself I had researched the company and interview process on Glassdoor and in hindsight wish I had taken the red flags I read about to heart. I am writing to help inform my peers regardless of what path you choose to take.
As I mentioned, I had reviewed Glassdoor and found a lot of negative feedback on the interview process, hoping that my experience would be different I continued along. The process started with a recruiter reaching out, even though he had been recruiting for a few years it was evident that he was inexperienced based on lack of structure of questions he was asking, and the sense that he was trying to sell me on the company more than I was interested at that stage. After the initial screening I was asked to complete a case problem which recommended candidates to take approximately 6-8 hours to complete (I spent about 10). Next was a phone interview with the hiring director which was the most unorganized interview I had ever experienced. It was clear he had not looked at the presentation I submitted prior to the call and the entire conversation was scattered, assumingly he had better things to do even though I was told the company had more positions to fill than they knew what to do with. Next was 2 more phone interviews, one with a director level and another with a junior member of the strategy team, both of which were equally unorganized. I followed up after and was told I would receive feedback the following week, as the week went by I thought I would give them time and waited until the following week to follow up again. At this point I never heard back from the recruiter. While I understand it happens all the time, not getting back to a candidate is one thing but completely ignoring a follow-up email after hours spent on a case study and 3 phone interviews is flat out pathetic. I am sure that this experience does not reflect on every person who works at JUUL but instead just a few poor team members so if you want to continue with the process I wish you the best of luck, but if you value your time do yourself a favor and deeply consider my negative experience and the negative experiences of others who have also shared on here.
Best of luck on your job search!