MassMutual Customer Service Representative interview questions
Updated Jun 13, 2023Difficulty
Average
Experience
Mostly positive
How others got an interview
- 11%RecruiterRecruiter
- 6%Campus RecruitingCampus Recruiting
- 6%In PersonIn Person
Interview search
21 interviews
MassMutual interviews FAQs
- Customer Service Representative applicants have rated the interview process at MassMutual with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 59.5% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative roles take an average of 30 days to get hired, when considering 21 user submitted interviews for this role. To compare, the hiring process at MassMutual overall takes an average of 21 days.
- Common stages of the interview process at MassMutual as a Customer Service Representative according to 21 Glassdoor interviews include:
Phone interview: 20%
One on one interview: 18%
Skills test: 15%
Group panel interview: 12%
Background check: 9%
Personality test: 8%
Drug test: 8%
Presentation: 6%
IQ intelligence test: 5%
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