Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      SimplePractice

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: SimplePractice reviews | SimplePractice jobs | SimplePractice salaries | SimplePractice benefits
      SimplePractice interviewsSimplePractice Customer Success/Product Specialist interviewsSimplePractice interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Success/Product Specialist Interview

      Sep 2, 2020
      Anonymous Interview Candidate
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at SimplePractice

      Interview

      Had an initial phone interview where I was asked standard interview questions. Then was asked to complete a fairly lengthy assignment and sign up for a trial account of their software. This assignment was never discussed and no feedback was provided besides that I advanced to the next phase of the interview process. I then had an interview with somebody that was separate from the team I'd be working on where I was asked more standard interview questions. After that I was invited for a final "panel interview" where I was asked to review their "culture deck" which is basically an unorganized rip off of the Netflix culture deck with clunky grammar and spelling. This deck was really creepy actually ... there were SEVERAL separate slides on how if they determine that you are not a "culture fit" you will be given a "generous severance package and asked to leave". That seemed to be the most important part of their culture - that they could fire you at any time. I decided not to proceed with the panel interview after reading this deck and sent an email saying that I would not be moving forward. I received no response back from the hiring manager, although I did receive several promotional spam emails after that from them because they forced me to sign up for an account. All in all a disjointed and ineffective hiring process. Would not recommend working here.

      Interview questions [1]

      Question 1

      Name a time where you had to deal with a difficult client. What did you do?
      Answer question
      9
      avatar
      SimplePractice response
      5y
      Thank you for your feedback. We appreciate your work on the assessment and value your time. We apologize that you did not get a response to your withdrawal email and have spoken to our hiring team to make sure this does not happen in the future. We have also ensured there is a process in place to remove any candidates that are not hired from a SimplePractice trial account and from receiving promotional emails. We do believe it is important for anyone that is interested in joining our company to have experience first hand with our platform. We wish you the best in your job search.