There was a quiz and then a phone call interview. They both are fairly easy. Nothing too complicated was asked. It is questions about you, customer service, Windows (basic) and networking (basic). Then if selected they do the usual offer and background check process.
Interview questions [1]
Question 1
Q: Tell us about a time when you delivered excellent customer service.
I applied online. The process took 1 week. I interviewed at Support.com in Jul 2013
Interview
I was already working for SDC as a Remote Support Technician, so I was already hired and just up for a promotion. Back when I did apply for the RST job, the company required a background check and a fair amount of paperwork. This time, I applied for the PTE job and took the technical test, then was scheduled for a technical interview all in about one week.
Interview questions [1]
Question 1
There weren't any truly unexpected questions in the interview. You're allowed to search for answers, so as long as you have a solid technical background and are able to think quickly, search efficiently, and judge sources well, you'll be fine.
I applied online. I interviewed at Support.com (Sunnyvale, CA) in Oct 2018
Interview
Technical interview process with friendly recruiters. Company was very fair with the questions pertaining to their position. Received periodic updates on my employment and onboarding status. Expanding on questions very accepted.
Interview questions [1]
Question 1
Various questions regarding technology and troubleshooting
I applied online. The process took 4 weeks. I interviewed at Support.com (Orlando, FL) in Jun 2018
Interview
Negative experience. Human resources took over a month to look over my application and pre-hire exam. I do not recommend this job to anybody. Human resources can't even be contacted by phone. It always goes to voice mail.
Interview questions [1]
Question 1
Are you available to work on Weekends and Holidays?
