Tesco Customer Service Assistant interview questions
Updated Mar 19, 2026
based on 114 ratings
Difficulty
Easy
Experience
Very positive
How others got an interview
93%
Applied online
Applied online
4%
In Person
In Person
1%
Other
Other
1%
Employee Referral
Employee Referral
1%
Staffing Agency
Staffing Agency
Interview search
114 interviews
Viewing 6 - 10 of 114 Interviews
Tesco interviews FAQs
Customer Service Assistant applicants have rated the interview process at Tesco with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Assistant roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Tesco overall takes an average of 18 days.
Common stages of the interview process at Tesco as a Customer Service Assistant according to 2 Glassdoor interviews include:
One on one interview: 50%
Group panel interview: 50%
Here are the most commonly searched roles for interview reports -
A pretty smooth and easy application process. The hiring team also put you at ease during the interview. We were asked a few questions in a group setting and asked to collaborate on a task.
Online application form with questionnaire, lots of steps in the process but ultimately you are referred and they do get in touch letting you know if you have the job, can be difficult for some
Interview questions [1]
Question 1
How would you deal with a customer that would like a refund for a faulty item?
I applied in-person. The process took 4 weeks. I interviewed at Tesco (London, England) in Jan 2021
Interview
Easy straightforward experience. Felt comfortable. There was room for me to ask questions at the end. Friendly people. Good prospects for the future and a chance to step up in your job role