Completed a fairly short interview with two existing staff members (including manager) and then headed downstairs to do a trial shift to check how you performed on the checkouts and interacted with customers.
Interview questions [1]
Question 1
Describe a time you have helped a customer or client.
I applied in-person. The process took 1 day. I interviewed at Tesco in Sep 2021
Interview
Broad chat with manager about previous experiance in customer facing role and scenario questions about how to handle different cases like an issue on checkout, customer questions and general behaviour and attitude.
Interview questions [1]
Question 1
How should you respond to a customer question when you dont know the answer?
It was simple, basically why do you want to join Tesco and some soft skill questions. Tell me about a time you worked in a group, try to answer in STAR format.
It was done by a manager in a back room. It was formal and it was about 20 minutes asking about experience, peoples skills etc. this might have changed as this was like 6 years ago now
