The Cigna Group Customer Service Representative (CSR) interview questions

Recall recent situations that show favorable behaviors or actions, especially involving course work, work experience, leadership, teamwork, initiative, planning, and customer service. • Prepare short descriptions of each situation; be ready to give details if asked. • Be sure each story has a beginning, middle, and an end, i.e., be ready to describe the situation, including the task at hand, your action, and the outcome or result. • Be sure the outcome or result reflects positively on you (even if the result itself was not favorable). • Be honest. Don't embellish or omit any part of the story. The interviewer will find out if your story is built on a weak foundation. • Be specific. Don't generalize about several events; give a detailed accounting of one event. • Vary your examples; don’t take them all from just one area of your life