Tim Hortons Customer Service Representative interview questions
based on 53 ratings - Updated Apr 22, 2026
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
46%
In Person
In Person
46%
Applied online
Applied online
8%
Employee Referral
Employee Referral
Interview search
53 interviews
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Tim Hortons interviews FAQs
Customer Service Representative applicants have rated the interview process at Tim Hortons with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 61.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 3 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Tim Hortons overall takes an average of 6 days.
Common stages of the interview process at Tim Hortons as a Customer Service Representative according to 5 Glassdoor interviews include:
One on one interview: 75%
Phone interview: 25%
Here are the most commonly searched roles for interview reports -
I was called and arranged an in-person interview which lasted for 20 minutes.
The interview was medium difficulty. The interviewer was cool and supportive. There were some 10 questions, all related to customer service.
I applied in-person. The process took 2 weeks. I interviewed at Tim Hortons (Toronto, ON) in Aug 2023
Interview
The interview questions was easy.Interviewer asked about culture Organization.Interviewer asked me what was my experience,how I performed,in fast pace environment,How I dealt with difficult situation, how I will calm down the difficult situation Overall, it was great experience.
I applied in-person. I interviewed at Tim Hortons (Toronto, ON) in May 2021
Interview
Met manager and had interview at the TIMHORTON . Just common questions , such like tell me about yourself, and also asked in details on my past Customer Service job experience , when will you be available to work