USAA Director interview questions

I interviewed recently with USAA. The phone interview process was fine. I was then brought in for face to face interviews. I was scheduled to have lunch with the recruiter, but she was working from home and no one informed me. I thought I did really well in the interview but was declined the position. The issues was I was declined through the automated email decline process. As anyone would be curious, I then wanted to reach out to the recruiter to ask for feedback. The response I got was, I am glad you reached out and there was nothing wrong with my interview. First off, shouldn't the recruiter be reaching out to me? Second, how can I as a person get better if I don't get candid feedback? Isn't that the job of a recruiter? They then proceeded to tell me that I did well, so please reach out if you find any other positions that I was interested in so they can give feedback to the recruiter for that role and the hiring manager. I just asked you for feedback...why can't you give it to me but you will give it to other people? I am the one that clearly needs it because I didn't get the job. At the end of the day I am not upset I didn't get the job. I am disappointed because I flew into town for an interview with a 37 week pregnant wife and took a day off from work to do so. All I really wanted was the common courtesy of a phone call and some feedback. I don't think that is much to ask for. In addition, I reached out to that recruiter about other jobs, which she asked me to do indicating she would be an advocate for me. When I did that I got no response. I would rather not have the offer to help, than someone lie to me to that they will help when they really won't. As a recruiter you need to give feedback. No one benefits from you telling me I was great. I am self aware and understand I am not perfect and have things to work on. Why didn't I get the job? Answer that question and people will be disappointed, yet understand what they can improve on for the next position they apply to.

I applied on line, and within days, the recruiter reached out to schedule a phone interview. Immediately following, I had a phone interview with an Executive Director. The following week, I was flown to TX to interview, on-site, at their campus. It was extremely efficient, well run, and timely.