I applied through other source. The process took 1 week. I interviewed at UScellular (Cedar Rapids, IA) in Jan 2014
Interview
The interview process is a one to two hour long interview based off of job specific questions. You are then graded per answer on a scale of 1-5. You also have a grade on speech/appearance (did you dress professionally).
You are always interviewed by a minimum of 2 leaders of at least Store Manager or higher level (normally, one would be in the store you're applying to).
Depending on the number of applicants it can take maybe a week to have an answer.
For an outside hire this may be longer, because you have to pass a background check if they like you.
Interview questions [1]
Question 1
At US Cellular we believe in providing the world's best customer experience. Tell me about a time when you went above and beyond for a customer?
You must be as specific as possible (Event, Action, Response). Most answers take approximately 15+ minutes. If you do not answer all the specifics in a question you will be asked for more follow up questions in that category.
There are 10 questions based off of U.S. Cellular's competencies that you must go through.
For example... customer focus, delivering results (sales), developing talent (leadership), operating with a business perspective etc.
I applied online. The process took 1+ week. I interviewed at UScellular (Burlington, IA) in May 2016
Interview
The interview process was thorough, with many historical questions on what you've done in the past, and how specific situations were handled. Talent acquisition company initially interviewed, then the hiring manager, along with another manager over the phone, The 1st interview was about 45 minutes, and the 2nd was over 2 hours.
Interview questions [1]
Question 1
Tell me about a time an upset customer came into the store, and how did you handle this situation?
I applied online. The process took 2 weeks. I interviewed at UScellular in Apr 2015
Interview
Time with a recruiter by phone to screen, phone interview with store manager, in person interview very in depth and then final phone conversation with director of sales.
Interview questions [1]
Question 1
The most difficult piece of feedback you had delivered and why it was the most difficult.
I applied online. The process took 1 day. I interviewed at UScellular (Portland, ME) in Jun 2014
Interview
I was an internal candidate, process getting the interview was not straight forward. I did not really know my status for weeks and until just a day or two before. Interview was just basic behavioral questions but they are looking for very specific types of answers. They are looking for your thought process, reasoning and reactions with everyone involved in the situation. they want to know what you did, how you did it and most importantly why you did it and what you learned from it.
Interview questions [1]
Question 1
Describe a time where you disagreed with a supervisor.
