WalkMe interview questions

First contact was a LinkedIn message from a member of the Talent team, followed by a quick behavioral call with that recruiter. After that, I was put in touch with a Customer Success team lead for a phone interview. I was then invited for an in-person interview at the WalkMe office. In preparation for the interview, I was asked to select a hypothetical WalkMe customer, build a WalkMe solution for them, and creating a PowerPoint addressing the basis for my customer selection. I presented this to another Customer Success team lead and the Director of the CS department, both of whom I had an individual interview with. The final interview was with one of the VPs in charge of the Customer Care team. The questions were a combination of prior job experience, particularly client facing, behavioral, and some questions about my technical experience. Overall, a fairly straightforward process.

Was a referral for the role and met with the hiring team for a screening before moving on to the next step. Was asked the standard questions, why are you looking, what did you like about this role, etc. That portion of the interview was fantastic and well structured. Received an email with instructions that stated: The CEO would like to meet with you and to prepare for this interview we would like you to review the product, understand how it works and build a walk thru of a site that you *think* needs assistance. Understanding the product was not hard, it's a Firefox plug-in, however - trying to find a website that you can apply a walk thru on that you think has a problem is arbitrary. In this world, websites are very intuitive so I had to find one that just had multiple steps and new functionality after logging in (I wanted to showcase my ability to learn the product quickly and walk through it, since this was described as part of the role). After preparing diligently, I had the interview. The CEO was very curt and ridiculed my choice of website saying that website was too simple - I explained, that I agreed and I was expecting the interview to be about setting up and assisting existing customers with the product and since I wasn't sure what websites had issues I wasn't sure exactly what to pick. He then proceeded to tell me that he wanted me to go through a process where I would identify an existing customers pain points and how WalkMe would help him solve that, he chose a customer that I had no reference too and continued to press me for answers. I was cornered and felt pretty helpless because I wasn't prepared for this type of interview. I prepared for a walk thru on a website, only for it to be shot down and then asked questions about customers I had no context with. Safe to say, it ended abruptly and there was no follow up. Overall, it seemed like the CEO had one idea for this role but the hiring team was focused on another.