They asked me My previous Job profile, Salary, skills, explained the process of the new job.
Incident Manager Interviews
Incident Manager Interview Questions
When interviewing for a position as an incident manager, you can expect to be asked about your experience with different IT frameworks, personal incident management methods, and basic managerial skills. The interviewer may provide you with scenarios where different incidents occur within the service desk department to observe the processes you would use to categorize, prioritize, and respond to the incidents.
395 incident manager interview questions shared by candidates
If an issue occurred where a user was unable to access their account, what would you do to start issue resolution?
They asked for about priority incidents and the basic ITIL severity scale, they were right to do so, it's a must for this type of job. I understand a P1 severity and production outages, and more importantly how to seek resolution, PIR and RCA so that it may never occur again. CI (configuration items) also offer a knowledge base of sorts in itself, I have plans on utilizing that .
How I deal with high pressure situations
Talk about past experiences and how you would run a incident step by step.
Detailed Incident management process and stakeholders engagement to get things resolved. People and process management and improvement strategies.
Basic questions about the role.
Empty room with one chair and one window how do I open the window?
"Yes. Another good question. Three more to go."
"Yes. Good question."
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