How do employees rate Consumer Cellular?

Employees rate Consumer Cellular 3.6 out of 5 stars based on 808 anonymous reviews on Glassdoor.

How can I get a job at Consumer Cellular?

To get a job at Consumer Cellular, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Consumer Cellular and prepare for tough questions.

Do people recommend working at Consumer Cellular?

Overall, 69% of employees would recommend working at Consumer Cellular to a friend. This is based on 808 anonymously submitted reviews on Glassdoor.

How do job seekers rate their interview experience at Consumer Cellular?

66% of job seekers rate their interview experience at Consumer Cellular as positive. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Consumer Cellular.

How do employees rate the business outlook for Consumer Cellular?

68% of employees think that Consumer Cellular has a positive business outlook . This is based on anonymous employee reviews submitted on Glassdoor.

Working at Consumer Cellular

Consumer Cellular Snapshot

3.6

based on 805 ratings

69% would recommend to a friend

Ed Evans

71% approve of CEO

34 OfficesLocations

Mission Our Company Mission and Vision is simple - To be the most BELOVED wireless Company in America.

Description We started with a Simple Idea - affordability backed with great service. Consumer Cellular has grown from humble beginnings as a small startup to being a respected and beloved wireless leader.

In October 1995, with a fledging wireless industry serving primarily business users and a few early adopters of cellular technology, the founders launched Consumer Cellular with a vision of making the convenience and safety of cellphones accessible - and affordable - for everyone.

We are dedicated to meeting the unique wireless needs of users age 50-plus. Our patient, friendly customer service team is always eager to help even most inexperienced wireless user get the most from their service and device.

While Consumer Cellular has grown, we have not deviated from our core values we've held from Day One, finding ways to make today's technology accessible and affordable for every type of wireless user. In short, our mission is simple, to be the most beloved wireless in the nation. We remain 100% based in the US and will never lose site of meeting our customers needs day after day.

Life at Consumer Cellular

Why work with us?

Who We Are

Culture

Locations

Community

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices, and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Twitter, and YouTube for tutorials, features, applications, and company news.

UNRIVALED, AWARD-WINNING 100% U.S. BASED CUSTOMER SUPPORT

Customer service is at our core, and what sets us apart from others in the industry. We pride ourselves on being honest, straightforward and compassionate in all areas of our business. Success, for us, isn't just about crunching numbers; it's about leaving a positive dent in the lives of our customers, employees and the neighborhoods we call home. Our employees are not just punching the clock; they're on a mission to put customers first. It's not a brag if you can back it up, right? Well, we've got the accolades to prove it. We’ve been recognized for our outstanding customer experience by J.D. Power, Consumer Reports, Newsweek, P.C. Magazine, and others.

Company updates

Consumer Cellular

2y

Last month, our CEO, Ed Evans, participated in a ride along with Meals on Wheels in Tempe, Arizona. Ed, alongside Ellie Hollander, the President and CEO of Meals on Wheels of America, worked with volunteers to pack and deliver meals to the community. With our longstanding commitment to serving the senior community, we’re steadfast in honoring the Meals on Wheels mission. Meals on Wheels plays a crucial role in the lives of older Americans, annually delivering 251 million meals to 2.2 million seniors while also providing a valuable source of connection and joy for those they serve. “Meals on Wheels is an integral part of our community,” Ed remarked, “as it not only provides nourishment for senior citizens but provides a much needed lifeline, preventing isolation among our senior population.”...Show more

2

Consumer Cellular

2y

Pop the cork and let the celebrations begin. It’s time to revel in the sweet taste of victory because we’ve done it again. We are thrilled to announce that we’ve been crowned “#1 in Customer Service among Wireless Value MVNOs” for an astounding 16th consecutive time by J.D. Power. With their unparalleled expertise in consumer insights, J.D. Power’s seal of approval is the ultimate validation of our dedication to exceptional service. And to top it off, we’ve proudly earned “Most Awarded Brand for Wireless Customer Support among Value MVNOs.” – a testament to our unwavering commitment to excellence. Every year, J.D. Power’s annual ratings take into account a myriad of customer-centric factors crucial to each product or service. For us, they meticulously evaluate across six customer care channels: store, phone, website, app, social media and text. And for an incredible 16th time running, we’ve emerged victorious as the leader in the value mobile virtual network operators segment, solidifying our position as the undisputed champion of customer service excellence. But this achievement isn’t just about us – it’s about you, our cherished customers, who have stood by our side and supported us every step of the way. Your unwavering loyalty and dedication have propelled us to this extraordinary milestone, and we are eternally grateful. Being named “#1 in Customer Service among Wireless Value MVNOs” not only fills us with immense pride but also serves as a humbling reminder that we’re...Show more

9

Photos

Consumer Cellular photo of: President's Club 2026

Consumer Cellular awards & accolades

America's Customer Service Champions for 2024, USA Today and Plant-A Insights Group, 2024
Best Places to Work in Oklahoma, The Journal Record, 2023

Connect with Consumer Cellular

Jobs at Consumer Cellular

Remote Customer Representative - Louisville, KY

Remote Customer Representative - Oklahoma City, OK

Customer Service Representative - North Phoenix

Remote Inbound Sales Representative - Phoenix Valley

Remote Inbound Sales Representative - Oklahoma City, OK

Employee reviews at Consumer Cellular

Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.7

Work/Life balance

3.7

Compensation and benefits

3.6

Career opportunities

3.5

Senior management

Employee reviews

Anonymous employeeCurrent employee

5.0

A great place to build a career!

Consumer Cellular

Consumer Cellular Snapshot

Life at Consumer Cellular