Consumer Cellular reviews

3.6

69% would recommend to a friend

(805 total reviews)

Ed Evans

71% approve of CEO

68% positive business outlook

Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

805 reviews
5.0
Mar 6, 2026

A great place to build a career!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

•People first approach (both employees & customers) •Career advancement (ample opportunities to promote, development from leadership, and continue education options) •Fun and celebratory environment (frequent appreciation events, milestone celebrations, reward programs, recognition, etc.) •Generous benefit package (time off, paid holidays, medical/dental/vision, tuition reimbursement, cell phone plan, and the list goes on and on) •Work from home option •Bonus programs While this list is not all inclusive, it certainly gives some great highlights I have enjoyed in my time with Consumer Cellular. I started over 13 years ago as an entry level employee and have been afforded many rewarding opportunities to advance my career through numerous promotions. What started as an uncertain jump into a new industry resulted in a fulfilling career that I have had zero regrets about. Consumer Cellular believes that happy employees make happy customers, and both are equally important. Because of this, I not only get to enjoy what I do for work every day, but I’ve had the job and financial security to pursue life goals outside of work such as purchase multiple homes, start a family, and enjoy a wonderful work/life balance. For anyone considering, I would highly recommend Consumer Cellular as a place to call your work home!

Cons

I genuinely do not find any cons in working for Consumer Cellular. If I had to share anything remotely close, it would be that the company is top rated in it’s industry and very successful, which leads to rapid growth and a fast-paced environment in pursuit of remaining the best! So, while I do not feel this is a con as this provides ample opportunities for growth and promotions, it may be perceived as one to those who are not a fan of continually evolving their skills.

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Consumer Cellular Response
2mo
Thank you for sharing your experience and for being part of the Consumer Cellular team for over a decade! We’re incredibly grateful for the dedication and passion you’ve brought to our customers and our culture over the years. It’s wonderful to hear how our people-first approach, growth opportunities, and supportive environment have helped shape such a fulfilling career journey. Stories like yours truly reflect what we strive for every day—creating a place where employees can grow, succeed, and feel proud of the work they do. Thank you again for your continued contributions!
3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly supportive staff and peers

Cons

Better troubleshooting training felt very overwhelmed

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Consumer Cellular Response
2w
Thank you for taking the time to share your feedback and for recognizing the supportive peers and team environment at Consumer Cellular. We’re proud of the culture our employees help create each day. We also appreciate your honest feedback regarding troubleshooting training. We understand that learning new systems and supporting customers can feel overwhelming at times, and we continuously review our training programs to ensure employees feel confident and supported in their roles. Feedback like yours helps us identify opportunities to improve the onboarding and learning experience for future team members. We wish you all the best in your future endeavors.
1.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Job is straight forward, role is basic

Cons

Pay is low, lots of stress on employees

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Consumer Cellular Response
2w
Thank you for sharing your feedback and for being part of the Consumer Cellular team. We’re glad to hear that the role feels straightforward and approachable, but we also recognize that supporting customers day in and day out can be stressful at times. We never want our employees to feel like they are carrying that stress alone. Providing support, coaching, and resources to help our teams navigate challenging moments is incredibly important to us, and feedback like yours helps us continue focusing on where we can improve the employee experience. We also understand the importance of competitive pay and ongoing recognition for the meaningful work our CSRs do every day. Thank you again for your honesty and for the care you bring to our customers.
Viewing 1 - 3 of 805 Reviews

Glassdoor has 825 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.