Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.6 out of 5, based on over 825 reviews left anonymously by employees. This rating has increased by 14% over the last 12 months. 69% of employees would recommend working at Consumer Cellular to a friend and 68% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 13% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

69% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.7 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"They pay and benefits was good." ((in 95 reviews)); "Good Pay and room to move quickly" ((in 91 reviews)); "Great people to work with" ((in 37 reviews)); "Work from home is convenient" ((in 28 reviews)); "The employees are great and easy to work with" ((in 19 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 58 reviews)); "The supervisor are mean and don't follow the policies." ((in 33 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews)); "poor communication" ((in 13 reviews)); "Not understanding about time off." ((in 13 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

Consumer Cellular reviews

Compare reviews

3.6

69% would recommend to a friend

(288 total reviews)

Ed Evans

71% approve of CEO

68% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.7

Work/Life balance

3.7

Compensation and benefits

3.6

Career opportunities

3.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

288 reviews

Reviews about "Compensation"

Return to all reviews

1.0

May 12, 2026

Straightforward job but low pay and high stress

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Job is straight forward, role is basic

Cons

Pay is low, lots of stress on employees

Consumer Cellular Response

3w

Thank you for sharing your feedback and for being part of the Consumer Cellular team. We’re glad to hear that the role feels straightforward and approachable, but we also recognize that supporting customers day in and day out can be stressful at times. We never want our employees to feel like they are carrying that stress alone. Providing support, coaching, and resources to help our teams navigate challenging moments is incredibly important to us, and feedback like yours helps us continue focusing on where we can improve the employee experience. We also understand the importance of competitive pay and ongoing recognition for the meaningful work our CSRs do every day. Thank you again for your honesty and for the care you bring to our customers.

3.0

May 11, 2026

Good benefits and pay, but management issues persist

Digital support specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits and pay as well as WFH

Cons

Management and bonus structure changed after new management

Consumer Cellular Response

3w

Thank you for taking the time to share your feedback and for the many years you spent with Consumer Cellular. A decade of service is meaningful, and we appreciate the contributions you made during your time with us. We’re glad to hear that our benefits, pay, and work-from-home opportunities positively impacted your experience. We also understand that changes in leadership and compensation structures can create challenges and shifts in employee experience. Feedback like yours is valuable as we continue working to ensure leaders communicate transparently, support employees effectively, and create a positive workplace culture during periods of change. We wish you continued success in your future endeavors.

1.0

May 11, 2026

Good benefits but poor leadership and communication issues

Call center supervisor

Recommend

CEO approval

Business Outlook

Pros

They have really good benefits. like medical, dental and vision. Their bonuses seem pretty good as well, if you can mange their constantly fluctuation goals.

Cons

Leadership basically has no communication skills what so ever. Senior leadership is unable to make decisive decisions which leads to uncertainty around what goals are set. There is also little to no documentation around process and departments are very siloed. So you can go ask another department their process to help make a decision about your team or you will literally get written up. They want you to go figure things out on your own but if you dont do it the way they want you to you will get written up? not sure how that makes sense to them but senior leadership also has the worst attitude i have ever had the displeasure of working with. no direction, no support, rude, and you will be punished for asking questions. i was miserable.

Consumer Cellular Response

3w

Thank you for taking the time to share your feedback and for the leadership you provided during your time with Consumer Cellular. We’re glad to hear that our benefits offerings positively impacted your experience. We’re sorry to hear that you experienced frustration related to communication, process clarity, and leadership support. As our organization continues to grow and evolve, clear communication, cross-functional collaboration, and documented processes are areas we continuously work to strengthen. We also recognize how important it is for leaders to create an environment where employees feel supported, respected, and comfortable asking questions. Feedback like yours is valuable and helps us continue evaluating how we can improve the employee experience across teams and leadership levels. We appreciate your candid perspective and wish you the very best moving forward.

Viewing 1 - 3 of 288 Reviews

Jobs at Consumer Cellular

Customer Service Representative - North Phoenix

Remote Inbound Sales Representative - Oklahoma City, OK

Remote Customer Representative - Phoenix Valley

Remote Customer Representative - Louisville, KY

Remote Customer Representative - Oklahoma City, OK